If I can give 0, I will. Bought an foldable SUV tent in early September(9/3), arrived 2 weeks later (9/19). So finally had a chance to go out camping on 10/2(which is within 2 weeks their return period), ironically this tent has NO INSTALL instruction. This tent claimed take 5 min to set up, took me 2-3 hours still couldn’t figure out without a piece of instruction. Tried to review online video, which is totally useless. Eventually gave up, wrote them an email asking for return. Nope, they didn’t allow me to return and instead tried to contact the company, who sell the tent. No reply until middle of Oct and company finally replied that they will send me an instruction. Now it is Oct 17, it occupied my SUV, completely block the back view since I don’t know how to fold it back. Couldn’t use my SUV. Luckily I have another car that I can use, how about I have one car? Their return policy is only 2 weeks (better read it before ordering) and it seem they tried to sell catch eyeball new idea but not screen the seller.
3 years ago
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