The desk is OK, though it arrived damaged. Perhaps no fault of Stand Steady, but I've seen other reviews stating desks arrived damaged, so perhaps it is.
When I first ordered the desk, my autofill apparently entered my P.O. box for shipment which, of course, won't work for a full-size desk. However, even though my order confirmation said the desk would ship in just a few days, I realized two weeks later that I hadn't heard anything.
When I reached out, customer service claimed someone sent me a communication letting me know they didn't have a valid shipping address, but I never received that one communication. They had both my email AND phone number. They did not apologize for the confusion but, instead, made it sound like it was my stupid fault thinking a desk could be delivered to a P.O. box.
I sent them a correspondence after the whole experience letting them know that they could improve their order site by checking for invalid shipping addresses. I also mentioned that they should have worked harder to get in touch with me, since they had plenty of information. I did not get a response.
I couldn't recommend this company to anyone.
3 years ago
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