How'd we ever do without this cooker?! Had for months now and use about 3x a/wk. However, my cookers float valve has fallen apart and all but the valve itself went down the drain. After calling cust/service I have a replacement on the way for $9.99 and a 10 day wait to receive it. The problem I have difficulty with is putting people who can't speak English very well in a service dept that is in a English speaking nation. The 2nd thing is that my cooker is only months old and and why did such an important part just fall apart? The conversation with cust . service lasted way too long and I shouldn't have to pay for this part. Because I couldn't understand this persons English I can only hope I'm getting the right part. I have all but quit using my oven sense getting my XL cooker. So happy with cooker, not so much with cust. service. Keep watch on floater valve every time you use your XL, make sure it's tight, and you can avoid frustration.