On line was very unsatisfactory. I had to actually call to place the order. Problem #1 While placing the delivery address and billing address the line that calls for the "City" will not allopw for the full city name. My city is Fairview Heights but the field only allowed Fairview Heig. When something like this occurs it makes me wonder what other flaws the site or actual products might have. Problem #2 In the descriptive information on the actual products not one gives the product model number. Product numbers are important to the customer. Example: I wanted to order one of the cook books but it ask for the pressure cooker model number. I couldn't even make a good guess.