I did not order my online. I order thru phone line but the rep who assists me didn’t not know how to answer questions. The only amount she gave me was the first payment the rest she stated it would be the $$$ plus the $5 or $10 for cooking book. Then she stated about the maintance fee for 6 years and 3 years. . She stated about an additional fee due to packages getting lost or damage when received. Questioned why there’s an additional fee if we paying for shipping and handling charge. She stated she would transfer me but she hang up. By the time I could figure out how much it would cost the service agreement for 6 or 3 years she had hang up at first I said no but before the conversation ended I was going to take it. But she hang up did not give me my order number. My first payment was taking right away stayed pending in my account for a few days. I called on Wednesday or Thursday night. Never received an email or went on your website and could not locate my order. Called back on Monday the rep I spoke with he could not find my order but wanted to redo the order. Explained to him the payment was still posted to my account and that I could not reorder until the payment not pending any longer. Tuesday morning my payment was posted any longer. But Tuesday during the day received the email and payment was reposted. On March 1 received emailed my package has been shipped but as of today 3/5/17 according to the tracking number it hasn’t been shipped. This is what it shows: March 1, 2017 , 6:43 am Tracking Number 9449010898522004615416 Shipping Label Created, USPS Awaiting Item BERLIN, CT 06037 Soon as of today this package has not been shipped like the email states. Also not certain what date of the month my next payment coming out and how much. It better not be before the 28th of the month since that when she did it. So rating your rep was very very poor I'm sorry I didn't do online. Reps are supposed to be better but that one wasn't. It is over a week and half when I first order and my order still hasn't been shipped. Please reply Thanks Susan Chaisson