This is not a rating on the product, it is the process of shipping. I only received 1 tracking number for my order which included the Power Pressure Cooker XL and the Copper Chef Pan W/Bonus items. The order # is 21586-2017-09122-027 and the only tracking number I received was 1Z87275FYW19613296. I received the Copper Chef box, but never got the pressure cooker XL. I called and spoke to Richard in your customer service dept. this morning and he said they were delivered on 3/1 and 3/3. How could there be only 1 tracking number if the items were delivered on 2 different days? I only had 1 key to our drop boxes in my mailbox and it only had 1 box (copper chef pan). He said they would resend and I would receive by the 20th, but I'm not happy about this process!!!