I'm a fan of the product, I have two. But the 10 quart, I got just today and I'm upset about a few things 1. The 29.99 handling fee was not d.isclosed to me, I even asked if the shipping was free. It's pretty sneaky to advertise that free shipping then sneak in a $30 handling fee, really. 2. NO sauté feature.... That was my favorite thing about my smaller cooker 3. I was sent the frying pan instead of the deep pan. The person I ordered it from said I would get the deep pan, not the frying pan. 4. I still have not found a customer service phone number nor email address to submit my above complaints