I received my 10qt purchase today without a portion on my order. I was told to expect 3 boxes when only 1 box arrive I called customer service and was told my 6 Qt. will arrive 3 days later and my free cooper pan didn't have a tracking number or was order to ship after speaking to Supervisor Janelle ID# G90. Prior to speaking to her a your man stated to me I don't know why you upset about receiving your order in different shipmen because we are still within the 7 days of shipping. I was so upset I wanted to speak to a supervisor, and requested that CSR get better training. The 6qt order was a birthday gift that needed to be presented on 3/7/2017 with no avail. I am truly thinking about returning all my items and cancelling the grocery shopping. This is my first and last time order from an infomercial and hope I get a returned call regarding this lack of customer service I have experience. 678-517-9191 K.P.