The customer service rep was very upbeat and pleasant. I will say (and she is just doing her job) that when a customer says they are not interested in adding on anything to the initial order the rep should be allowed to deviate from her script and respect the customers time and their request and move forward to complete the order. It becomes frustrating when you are still asked to buy "specials" when you have already expressed your request to go through with the initial order. I did not want to be rude to the rep. Your reps need to be able to move forward without the script when asked by the customer. Total turn off for me at least.