Everything was going OK. I didn't care to pouches nothing else at the moment because I have small children including a special need child that I needed to get ready for school before the bus come at 6am, which I mentioned to the representative on many occasions,but she's didn't take it into consideration,she kept on asking, I really just wanted to cancel and hang up .... Because I Don't drive,and I don't have another way to get them to school,I had to call a cab that morning to take them3 different schools..... That makes me think twice before ordering anything ever again sorry.....