I did not receive an order confirmation after placing my order. Rather, I was sent back to the order screen not knowing if my order ever went through. I ended up calling the 800 number to ensure I had an order pending and if not to place the order accordingly. The Customer Rep said that he could not see any order in the system pending for me and therefore placed my order with the rep over the phone. I received an online order confirmation the following day and called customer service to cancel the online order but was told it was too late as it had already shipped? Shipped within 12 hours?? Really?? Great for your prompt shipping service, but now I will have to refuse the delivery of the one item and accept the other! Or this will cost me return shipping cost of two packages if I am not home to refuse the shipment. I am not happy about this and this is not good!