I am very disappointed with the customer service. I had been wanting to order this product for a long time. I ordered 3 days ago. Next day I received an email telling me that they were temporarily out of the pressure cookers. Customer service told me my order was cancelled Because my card was declined. I asked them to run it again . I now have 2 credit card charges on my account. And they still telling my card was declined. I cancelled my order and now have to wait for my funds to go back into my account. Apparently they are picky about who buys their product. 5 thumbs down!!