I was not familiar with power pressure cookers until I saw the infomericial about the PPCXL on tv. I was so impressed, I called to order one--which is highly unusual for me. I usually ignore such things on tv. First, I was told the call was being recorded "for quality purposes". I was swayed by the very nice sales person to purchase more things than what I had intended, but I agreed because I was told some of the things were either free or significantly discounted. Later in the day, when I looked over my email receipt, I discovered I was charged for an item I as told "was included", charged regular price for some of the things I was told were discounted, and an item was not on the receipt that I was originally told was included for free. I called the customer service #. The woman on the phone was adamant that the information on the receipt was accurate, and the free and discounted items should not have been. I recommended she listen to the recorded call to learn what I was told. She was not willing to change the order to what I had been originally promised. I canceled the order.