I have yet to test the product and I am already having second thoughts with this particular company as I was on the phone for a bit over an hour and very carefully wrote down what all my $300 order entailed onto find out via email that it was in fact incorrect!! I was told over and over on the phone by my sales rep that I would be getting 2 and mind you she emphasized 2 square frying copper pans as I bought the second one at the discount rate. I thought that was an extremely good deal and was going to share with my sister.
So, I called and told them my story of what happened and said they can listen to the call and verify what the exchange was and was I was told. I was matter of fact told NO that I was told incorrectly and sorry about that and she would be happy to sell me one plus additional s&h!!! Are you even serious right now? I spent $300 and you want to sell me another pan that I was previously promised on my order. I don't hardly think so. We are still carefully considering this order and very well may cancel it all as I do not appreciate how it was handled. Very unprofessional. Not just the fact of I was counting on the extra pan but DO NOT put representatives to sell your merchandise if they do not know what to adequately offer to the consumers.
In addition, when a customer says no twice to magazines and 3 times over shopping coupon site, STOP!!! Enough with it. Over an hour on the phone was more than enough. Never again. I will walk in the store of my choice and pick the pan of my choice and be done with it.
You have lost a future customer.
Brenda Sullivan-Skirvin
8 years ago
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