The ordering process went very smooth. However, there seemed to be a problem when the company placed my order and put a hold on my debit card. The hold was not released until midnight on April 17 after the company tried to place the order for shipment and make the charge. When I contacted customer service I was connected to a call center in India, I have a hard time understanding them and when I asked to speak to an American representative, Alex, the rep became very defensive and rude. I was finally able to speak to a supervisor who helped me get the order placed in shipping status for April 19 when my card is charged. The order number is 21586201715420042. I think that when a customer spends over $600 they should have the right to speak to someone they can understand and not have someone become rude to them.