I called the service number for a question. The service person figured I was calling about an order. She didn't even ask what I was calling for when she answered. The noise was so bad in the background I couldn't understand her and almost hung up from being frustrated because of the noise. I told her I would just go to the website to order. There was a break from the noise so I decided to order through her. When I started giving her my information the noise in the background got worse. By the time we got through all the information I was so upset because of the back ground noise I was really mad. I hope I get the part with less trouble than the phone conversation. Because I LOVE this product is the only reason I put of with the telemarketing noise in the background.