I love my power cooker I would rate that a 5 but you need to do something about your web site and your service and sales department. I wasn't able to order on your website so I had to call to order. I then received an e mail offer for a glass lid and inner pot for just processing and handling. $8.99 for the lid and $7.99 for the inner pot. THE WEB SITE WOULD NOT PROCESS MY ORDER! I tried through paypal and 2 credit cards. I have used both credit cards and paypal on other sites since. I called sales and the sent me to your service dept. The service dept said they could order these items for me but only at full price. Is this e-mail a scam used only to get people to look at the accessories on your web site. If not you should honor this offer and fix your website