i still don't know what went wrong, I hAVE NOT GOTTEN MY REPLACEMENT PARTS YET. MY 10QT. LID ON THE LAST TWO ATTEMPTS WAS LEAKING EVERYWHERE, I WAS TOLD NUMBEROUS TIMES BY NUMBEROUS CHAT HELPS THE VERY SAME THING, THEY READ OFF A MANUAL PAPER AND WILL NOT VARY FROM IT. I TRIED EVERYTHING THEY SAID BUT NOOOOOOOOOOO. SO I GOT FED UP AND SAID JUST ORDER ME A NEW LID AND A WHAT EVER ELSE I NEED TO MAKE IT COMPLETE, THAT TOOK SOME DOING, UNTIL I FINALLY JUST SAID EITHER OR PLEASE. SO I'M WAITING FOR THE LID. MUST BE COMING FROM CHINA. HAD I KNOWN FROM THE BEGINNING I WOULDN'T HAVE BOUGHT A FREE ONE FROM CHINA.