I ordered a simple little valve for my pressure cooker on the 4th of November, 2017 1. the order says the 6th, so it took 2 Days to process, then 2. it took 3 days to get to DHL in Westborough MA., then 3. it took 1 day to process at DHL and 2 more days before it actually leaves the facility. 4. Now, it's going to take another 6 days to get to Tucson, before they pass it off to the usps for delivery. It took 4 days just to make it to DHL, and 3 more days before it leaves that facility. Now its going to take 6 more days to travel across the US. I would say that something is wrong if it takes that long to get something that weighs 0.106 lbs out of my warehouse and across the country. Customer Service gets a great score of 10 out of 10, but processing the order and shipping get a 2 out of 10.