I tried to order a canning rack for my Power Pressure Cooker. I paid through paypal and thought I was done. An hour later I receive a phone call telling me the paypal function does not work and wanted my credit card number to complete the order. I was driving and unable to provide it at the time so I asked if i could just reorder online and put in my credit card info. The next day I tried to place my order again only to find out the website would not process any type of payments. After trying for 4 days, I chatted with representative who gave me a toll free number to call. Placed on hold for several minutes only to find out that number was for ordering the pressure cooker only, you needed to call another number to order accessories. Called the other number and finally got my order placed. When I received my confirmation email, it started off Dear John....I hope they got my name and address correct...More of a hassle than I wanted to simply order parts for my pressure cooker. I hope I never have to order from them again.