I haven't received my order, yet. So, I can rate the product. When I tried to order the product, the person that I spoke with was very rude. When I asked for a confirmation order number, he got upset and said that was why he asked for my email address. When I didn't get the confirmation email, I had to wait until the next day to speak with someone. I spoke with a women and she was very nice. She could not understand why the other guy did not give me a confirmation order number to begin with. She could not find my email. So, I gave her it to her and she gave me a confirmation number over the phone and my email.