Very impressed with this company. I received my Power Pressure Cooker as a Christmas gift in 2014. In October 2017, I called the company about replacing the inner pot as the non-stick coating wore off and food was sticking and burning. They said they no longer had the pot replacement but I could mail my Cooker back to them and they would replace it with the new updated version. And they would pay the return shipping! I gladly agreed to do that. After I mailed the box to them, I doubted I would receive a replacement or that I would ever hear from them again. I was surprised when the company called me a few weeks later to tell me they were shipping the new unit but I needed to pay the $24.99 shipping costs. Unsure I was doing the right thing, I went ahead and gave my credit card info - again doubtful I would actually receive a new version of the Power Pressure Cooker. A couple of days later I received an email with the tracking number for FedEx. I now have a new Power Pressure Cooker. Will definitely recommend doing business with this company.