The ordering on line experience was outstanding with the pleasant person at the firm. The interface with the on-line services is less than satisfactory. First I could not order on line as when I pushed the final place your order key the charge card number and type of card disappeared from the screen. This occurred six times before I called and placed my order through actual talking to someone. Next, the interface between the shipment number and Fed Ex does not exist. I tried numerous times at varying time frames and never got a response from Fed Ex. Even putting the shipment number in the Fed Ex site manually does not work as Fed Ex does not recognize the number.