I live in Fla., USA. needed a part(valve with seal), that fell out of the lid and also asked to get another gasket rubber around the lid as this one is stretched. I was over 1/2 hr. trying to tell a foreign man named Ray.... we could not understand eachother!!! and I had hit #1 as ENGLISH speaking for help. Sooooooo frustrated. AND I was charged $21.18 on a charage card provided THEN another $14.82. With NO CONFIRMATION number!!! very scary. I will be calling you on Monday, as I was not agreement with both of these charges. I agreed only to shipping of $14.82. Now, more time of mine is wasted! Noone else in my family who has called TriStar Products has had a problem. we love the steam cooker!