Your website sucks. I could not complete my order online and had to call customer service. They were very helpful; however, two days later, at 146 am, I receive an email saying my order has been shipped. Now it is over 48 hours later and the postal service still has not received the package matching the tracking number. And in the email, they addressed me as John and my name is Steve. So far, I'm not happy with the service I've received and probably will never deal with this company again. All I ordered was a power cord...how hard is that to pull, pack and send?? I placed an order with another company a day later and I will receive their package tomorrow, yet this one has not even been shipped. Maybe I'll get it by spring.