The food comes out amazing and the time spent cooking is reduced by at least half of the time up to three-fourths of the time. What I actually called about was that I was missing the valve on the top of the pressure cooker because when I finally cooked with the unit I realized that it was a hole on top and steam would come streaming out making a lot of noise, then my husband started reading the instructions and realized that the unit was missing the valve that would eliminate that noise and steam escaping. And initially when I called up the representative told me that I had to go to the store bring back the unit and exchange it for another one, or pay $10, however after going to JCP where I purchased it, I found out that they didn't have any in stock except for the 10 gallon unit. So they told me to call you all back up since I had just bought the unit within a month and since it should be under warranty I should have no problem getting the valve shipped and not pay the $10.00 that the original representative told me that I had to pay, after lugging the big box back to the store only to realize they didn't even have any more units in the 8 qt. size that I had purchased. However after getting back home, I called the second time, that representative worked with me after explaining what had taken place and sent out the missing piece without paying the $10.00.