The website did not work for purchasing the product do I had to call in. The customer service rep. Louann, had all the time in the world to talk about herself but when it came time to review my order she literally rambled off my order, which i did not fully hear...i thought she said two...i only ordered ONE 10qt. Then she said my order # and said thank you bye and hung up. If these calls are recorded i would recommend pulling my call. This was the most unprofessional person...she didn't hive me a total for my order and hung up on me as i was trying to ask for an order review. NOT HAPPY about this!!!! Then i called customer service to change the order, thry said the order already shipped yet i have a shipping report showing the order shipped the day after i called. So the second set could have not been shipped but now i have to refuse the second order...very inconvenient for me.