Customer service representative was very poor I was calling to advise that the pressure valve was missing when I opened the box for first use . I was then asked how long I’d had the pressure cooker and I responded three months The customer service representative then blamed me for not having opened the box and immediately inventoried all components . Rather than solve the problem and offer to ship the part missing from the box ( a part you need to create pressure ),she kept interrogating me I then asked if the part could be expedited and she said absolutely not and that it would be 10 days before I’d even know when the order would ship let alone when it may be received . This person should be placed in charge of the customer dis- service and sales prevention department Product is great ... Company and customer service is atrocious I suggest you buy replacement parts from Amazon vs dealing with these bafoons