Gift for Christmas; out of box circuit said ERROR and never worked. Retailer would not return it; said return to mfg. Contacted customer service twice in Wallingford Ct at 973-287-5159 in late December 2017. They said send $24.95 for return shipping and send to them for replacement. UPS charged $38.31 to ship and was signed for by RIVERA on 1/1/2018. NOW after asking for a month about our replacement THEY say they will ship by 1/27/2018 but it is NOW 2/1/2018 and NO confirmation of shipment. NOW $61+ in the hold, still no replacement. I am afraid they have scammed me and please do no business with this company or their products.