I called to order a stainless steel pot to cook in rather than the coated one. The gal took my info and make and model number to get the correct pot size. She heard me say that I wanted a stainless steel one. She offered me free shipping. The amount for the pot was $29.99. I got the invoice that evening ( several hours later) and it was for $12.99. I called and got a service person and explained my issue. The charge was for a coated pot and it was free and the charge of $12.99 was for the shipping. I told her I had ordered ONLY A STAINLESS POT and she said there were NO stainless pots available and they were not recommended for my pot. I asked for a refund and she argued that I was basically getting the coated pot free for paying the shipping. I said I HAVE a coated pot and do not want any more. The medical research dislikes these. I supposedly had it credited back and hopefully wont get one delivered.