This review is two part. This part is focused on the delivery process. My firepit was supposed to be shipped on July 11th, it arrived on July 27th. There were definitely some coordinating issues along the way for the shipment. The second part focuses on the fire pit itself and the customer service. The fire pit is great looking, very well made, and worked great as soon as I hooked it up. Definitely delivers more heat than your ordinary fire pit. Furthermore, after reaching out to Starfire with my discontent on the shipping, they were very courteous to my situation and provided me with some compensation that others may not have. Amelia was a great person to work with, and Starfire Direct is lucky to have her.