Starfire Direct Reviews

Name: Starfire Direct
Address: 42168 Remington Avenue, 42168 Remington Avenue, California
Rating: 4.37

4.4 Rating 1,620 Reviews

83 %

of reviewers recommend Starfire Direct

4.4

Based on 1,620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

Write Your review

Tell us how Starfire Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Starfire Direct 5 star review on 8th January 2024

128

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a fire pit a year ago for over $3700. Though attractive and substantial... it does not work. After lighting the flame it will extinguish itself after 15 minutes. I have contacted customer service multiple times and they said watch a "video", which I did. There solution is "it may not work with the regular propane tank... you need a bigger one" or you need to "rug up" two together. Unacceptable and disappointing. DON'T USE this company.”

Helpful Report

Posted 4 weeks ago

“First and foremost, let's talk durability. The finish and material of this fire pit are top-notch. The construction feels sturdy and well-built, giving me confidence that it will last for many seasons to come. The finish not only adds to its aesthetic appeal but also protects against the elements, ensuring it stays looking fantastic even after countless fires. Now, let's discuss heat output. Wow, this fire pit packs a punch! Whether we're enjoying a cozy evening with just the family or hosting a gathering with friends, the heat output is consistently impressive. It warms our outdoor space beautifully, allowing us to extend our evenings outdoors even when the temperature starts to drop. But perhaps the most important aspect of all is how much my family and our beloved dogs adore this fire pit. It has become the focal point of our outdoor gatherings, providing a sense of warmth, comfort, and relaxation for everyone. Whether we're roasting marshmallows, sharing stories, or simply basking in the glow of the flames, the fire pit brings us together in a way that few other things can. In conclusion, I couldn't be happier with my first gravity fire pit. Its durability, heat output, and ability to bring joy to my family and furry friends make it worth every penny. I highly recommend it to anyone in the market for a high-quality fire pit that will enhance their outdoor space for years to come.”

Helpful Report

Posted 10 months ago

“Very exceptional products! Highly recommended!”

Helpful Report

Posted 1 year ago

Thank you, Shelly! We're thrilled to hear that you found our products to be exceptionally good. Your recommendation is greatly appreciated. If you ever have more feedback or need assistance, feel free to reach out. We look forward to serving you again! -Starfire Direct Customer Support Team

Posted 11 months ago

“Very poor customer service and experience with Steven Kinsey. If you want to avoid being belittled with return policy comparisons to Best Buy over a product defect I would recommend another supplier.”

Helpful Report

Posted 1 year ago

Dear Tony, We appreciate your feedback, and we genuinely apologize for any frustration you've experienced. We understand the importance of clear communication, and we want to address your concerns publicly. Firstly, we acknowledge your construction timeline challenges, and we genuinely regret that you've encountered difficulties with our product (The glass wind guard for our Beton Fire pit). Your satisfaction is our priority, and we want to assure you that your feedback is taken seriously. Regarding your request for a return, we want to clarify that our return policy is in place to ensure fair and consistent treatment for all our customers. As we've mentioned before, we are beyond the standard 30-day return window due to the time elapsed since your order was delivered. As stated before, your order is more than 60 days past the 30 day return window (90+ days from delivery). We even mentioned that we have made exception returns in the past when our customers were just outside of the return window; but in your case, this would not apply, based on the facts above. The comparison we made with another retailer (Best Buy) was an opportunity to find common ground; we regret to hear that we were not able to find common ground in your case. We acknowledge your preference for a refund, and we genuinely regret any inconvenience caused. However, we would like to reiterate our offer for a warranty replacement. This process involves an inspection to confirm the issue and ensure we provide you with a product that meets your expectations. We value your cooperation and would be more than happy to guide you through the warranty replacement process. If you could share photos of the wind guard set up as previously requested, we can expedite the resolution process. Thank you for your understanding, and we remain committed to resolving this matter to your satisfaction. Best regards, Steven Kinsey Starfire Direct Customer Service customerservice@starfiredirect.com

Posted 1 year ago

“Initially I would have rated them highly. Then our Beton Round firepit started peeling; paint is actively chipping away on the door that houses the propane unit. I filed a warranty claim and was told that I am out of warranty and all they could offer was a Beton repair kit. We've owned this unit approximately 17 months. Ironically, the representative from Starfire acknowledged the amount of paint that had peeled was significant enough that the touch-up pen in the kit would likely not cut it. So he recommended I go to a paint store, purchase matching paint and seal it. Keep in mind, this fire pit is continuously covered when not in use and the entire exterior is covered in the same manner as the door that's peeling. I would have expected a product made for outdoor use to last longer than 17 months. Now we've dropped a couple thousand on a fire pit, and Starfire's resolution is to suggest I purchase paint and sealer, plus my labor and time, to fix a substandard product. Buyer beware.”

Helpful Report

Posted 1 year ago

Dear Rebecca, We sincerely apologize for the challenges you've encountered with your Beton Round fire pit, and we appreciate your patience in reaching out to us. Upon reviewing your situation, we acknowledge that your fire pit is currently 5 months outside of the warranty timeframe. While we empathize with your experience, it's essential to note that our warranty coverage is established to provide assistance within a specified period. That being said, we are committed to finding a solution to address your concern. We understand that the paint peeling issue is disappointing, and our representative recommended the Beton repair kit to help address this concern, even though the warranty period has concluded. Additionally, we took note of your feedback about the touch-up pen in the kit potentially not being sufficient to rectify the significant paint peeling. In light of this, we recommended visiting a paint store to acquire matching paint and sealant as a viable option. We genuinely want to assist you in the best way possible, given the circumstances. We are sorry that the solutions offered do not align with your expectations, but they are the best alternatives we can provide, considering the product's warranty period and the many unknown factors affecting the issue you're experiencing. We remain committed to resolving your concern and ensuring your satisfaction to the best of our abilities. If you have any further questions or if there is anything more we can do to assist you, please don't hesitate to reach out. Warm regards, Starfire Direct Customer Support Team

Posted 1 year ago

“Been a super positive experience dealing with Starfire. Taelor was fantastic.”

Helpful Report

Posted 1 year ago

Dear Valued Dan, Thank you for taking the time to share your wonderful feedback about your experience with Starfire Direct! We're thrilled to hear that your interaction with Taelor was fantastic and that you've had a super positive experience overall. Our team is dedicated to providing excellent customer service, and we're delighted that we could meet your expectations. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction. Thank you for choosing Starfire Direct, and we look forward to serving you again whenever you need us. Warm regards, Starfire Direct Customer Support Team

Posted 1 year ago

“BOUGHT FIRE PIT, THEN 1/2" BLUE GLASS. BOTH JUST GREAT. GREAT VALUE, GREAT DELIVERY, NO PROBLEMS”

Helpful Report

Posted 1 year ago

Dear Sunny, Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had a fantastic experience with your recent purchases from Starfire Direct. It's fantastic to know that both your fire pit and the 1/2" Blue Glass have met your expectations and provided great value. We take pride in delivering top-notch products and a seamless shopping experience, and your kind words reinforce our commitment to excellence. If you ever have more projects or need further assistance, please don't hesitate to reach out. We're here to help and look forward to serving you again in the future. Enjoy your beautiful fire pit and the mesmerizing blue glass! Warm regards, Starfire Direct Customer Support Team

Posted 1 year ago

“Excellent service, pricing and delivery experience!”

Helpful Report

Posted 1 year ago

Hi Mike! Thank you so much for taking the time to share your positive feedback with us! We're thrilled to hear that you had an excellent experience with our service, pricing, and delivery. At Starfire Direct, we are dedicated to providing top-notch service and high-quality products to our valued customers, and it's always rewarding to know that we've met your expectations. Should you ever need anything in the future or have any questions, please don't hesitate to reach out. We truly appreciate your support and look forward to serving you again! -Starfire Direct Customer Service Team

Posted 1 year ago

“Great unit. Love the new white finish”

Helpful Report

Posted 1 year ago

“Replaced outside shell of fire pit. Very willing to stand behind their products. Excellent service and much appreciated.”

Helpful Report

Posted 1 year ago

Dear Mike, Thank you for taking the time to share your experience with Starfire Direct! We are thrilled to hear that you are satisfied with our service and the replacement of the outside shell of your fire pit. At Starfire Direct, we take immense pride in offering top-quality products and exceptional customer service. Your kind words about our willingness to stand behind our products mean a lot to us. We always strive to ensure our customers' satisfaction, and it's incredibly rewarding to know that our efforts have been appreciated. If you have any more feedback or any questions in the future, please don't hesitate to reach out to us. We are here to assist you every step of the way. Thank you once again for choosing Starfire Direct. We look forward to serving you again in the future! Warm regards, The Starfire Direct Team

Posted 1 year ago

“I had a warranty issue with a table top for a fire pit. Taelor handled everything! Outstanding service and wonderful communication. Thanks Taelor!”

Helpful Report

Posted 1 year ago

Hi Jeff! Thank you so much for taking the time to share your exceptional experience with us! We greatly appreciate your 5-star review. We are thrilled to hear that Taelor provided you with outstanding service and demonstrated excellent communication throughout the process of resolving your warranty issue with the table top for your fire pit. It's our top priority to ensure that our customers are satisfied, and we're delighted that Taelor went above and beyond to meet your expectations. We will make sure to pass along your kind words to Taelor, as it will undoubtedly serve as a motivation for them to continue delivering exceptional service to all our customers. Your appreciation means the world to us! Once again, thank you for choosing us and for your wonderful review. If you have any further questions or require assistance in the future, please don't hesitate to reach out. We'll be more than happy to help. -Starfire Direct Customer Service Team

Posted 1 year ago

“I was accidentally sent the wrong color fire diamonds. I called Starfire's customer service number, left my contact info and reason I was calling. In less than an hour, Taelor called me, verified my email address, sent me an email asking for 3 pictures, fire diamonds, packing slip and shipping package. She quickly placed the correct order, sent me an email with the tracking number and apologized again for the mistake. I'll definitely recommend Starfire to family and friends. Awesome customer support and communication.”

Helpful Report

Posted 1 year ago

Hello Wayne! Thank you so much for taking the time to share your wonderful experience with us here at Starfire Direct! We greatly appreciate your feedback and are thrilled to hear that you were satisfied with our customer service. We sincerely apologize for the mistake in sending you the wrong color fire diamonds initially. However, we are delighted that our customer service lead, Taelor, promptly addressed the issue and provided you with exceptional assistance. It is our priority to ensure that every customer receives the utmost care and support. We are glad that Taelor quickly reached out to you, verified your email address, and requested relevant information to rectify the situation. It's fantastic to hear that the correct order was promptly placed and that you received an email with the tracking number for your convenience. We strive to maintain open lines of communication with our customers and make sure they are informed throughout the process. Thank you for your recommendation to your family and friends. We are committed to providing outstanding customer support, and we are grateful for your trust and confidence in our brand. Should you have any further questions or require assistance in the future, please don't hesitate to reach out to us. We look forward to serving you again and exceeding your expectations. -Starfire Direct Customer Service Team

Posted 1 year ago

“No comment”

Helpful Report

Posted 1 year ago

“Great service and a beautiful product - copper cover for a fire pit.”

Helpful Report

Posted 1 year ago

Hi Katherine! Thank you for taking the time to leave a five-star review of our product and service! We're thrilled to hear that you were satisfied with your purchase of a copper cover for your fire pit, and that you found our service to be great. At our company, we take pride in providing our customers with high-quality products that are both beautiful and functional. Our copper covers for fire pits are designed to not only enhance the appearance of your fire pit but also protect it from the elements and keep it in great condition for years to come. We appreciate your business and are delighted to know that you were pleased with both our product and service. Thank you for choosing us for your fire pit needs, and we look forward to serving you again in the future! -Starfire Direct Customer Service

Posted 1 year ago

“Firepit and wind guard are great quality and beautiful. But the best part of this company is customer service. Had some issues and they were rectified immediately. The return and refund was done within a day after the item was back in stock. Thanks”

Helpful Report

Posted 1 year ago

Hi Georgeanne! Thank you for taking the time to write a 5-star review! We're thrilled to hear that you're happy with the quality and beauty of our firepit and wind guard. We're even more delighted that you had such a positive experience with our customer service team, even through a little "hiccup." We take pride in ensuring that our customers are completely satisfied with their purchases, and it's always great to hear that our efforts are appreciated. We're glad that any issues you had were resolved quickly and to your satisfaction. Thank you for choosing our company, and we hope you'll continue to enjoy your firepit and wind guard for years to come! - Starfire Direct Customer Service

Posted 1 year ago

“I ordered my copper Moreno fire pit and lid. They told me it would be a bit before I received it. So I patiently waited, when it came in they called me to tell me they were personally delivering and were on there way that day. I live in oregon I know they are in California and I can’t tell you how much I appreciated them not just throwing on a freight truck and delivering that way, they truly went above and beyond to make sure I got my amazing fire pit in first class condition. Thank you starfire!! The delivery drivers were also very professional, clean, and friendly!! I tipped em well and they started there long road trip back to California from Boring Oregon! I recommend this company highly for you fire pit needs! I will add photos on next review.”

Helpful Report

Posted 1 year ago

Hi Rob! It's great to hear that you had such a positive experience with Starfire and that we were able to go above and beyond to ensure that your copper Moreno fire pit and lid were delivered to you in first class condition. It's also wonderful that you found our crew to be professional, clean, and friendly, and that you tipped them well for their service. It's always refreshing to hear from our customers about our company since we do our best to takes such good care of our customers. Thank you for recommending Starfire to others for their fire pit needs, and I look forward to seeing your photos in your next review! -Starfire Direct Customer Service

Posted 1 year ago

“I received the gas fireplace log set yesterday and installed it. Fairly easy installation. It looks and works great. Chip was very helpful in placing the order and the set was shipped quicker than originally promised. We are very satisfied customers.”

Helpful Report

Posted 1 year ago

Hi Larry! Thank you for taking the time to share your positive experience with Chip and our company! We're glad to hear that the installation of the gas fireplace log set went smoothly and that you are satisfied with its performance. We appreciate Chip's help in placing your order and are happy that it was shipped faster than expected. We're glad that we could meet your needs and hope that you enjoy using your new gas log set for many cozy nights to come. Thank you for your business! - Starfire Direct Customer Service

Posted 1 year ago

“First class all the way. Thanks for the great product.”

Helpful Report

Posted 2 years ago

“Although I have not received my items yet I am pleased with the various levels of service. The person I initially called is CS was super helpful in aiding me in my selection and sizes. The items are arriving earlier than expected and when I called with a question later the CS rep Taelor Soto assisted me thoroughly, investigating the situation and coming back with a good and accurate answer. If the product is as good as the company I will be SUPER HAPPY!”

Helpful Report

Posted 2 years ago

“I never received this item”

Helpful Report

Posted 2 years ago

Starfire Direct is rated 4.4 based on 1,620 reviews