Starfire Direct Reviews

Name: Starfire Direct
Address: 42168 Remington Avenue, 42168 Remington Avenue, California
Rating: 4.37

4.4 Rating 1,619 Reviews

83 %

of reviewers recommend Starfire Direct

4.4

Based on 1,619 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

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Starfire Direct 5 star review on 8th January 2024

128

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No comment”

Helpful Report

Posted 11 months ago

“Well, I LOVE, LOVE, LOVE my new fire table. However, had a lot of issues. First of all, the delivery kept getting delayed - which I understand because of Covid, but they sent an email saying it was going to be another 3 months, which would mean that I wouldn't be able to have it until Fall, so I bought a temporary table. Then the next week, they sent an email saying the table would be here in a couple of weeks ;-( Although I was happy I would get to use it in the summer, I had just spent $300 for a temporary table. ;0) Then came the delivery, The company that delivered the table - well, let's just say they were not exceptional and I paid a lot for the "white glove" delivery. When the table got here, the packing was exceptional. Nothing was wrong with the table (although they forgot to deliver the pan for the table - not sure if that was the manufacturer or delivery company but I think it was the delivery company). When the delivery guys put the table together, they put it together with the top on the bottom, which was okay until they turned it upright and they must have grabbed it by the door to the base because the door was ripped off the hinge and split the wood. To their defense, the door hinge was only attached to the wood base by one screw but they should not have turned it over the way they did. Well, I called Starfire about the issues and the missing pan (which they delivered the pan right away). The issues with fixing the door, the cracked wood, and the latch that was also broken were a different story. Part of the problem was employees - although they were very nice and said they would call the manufacturer - the people I worked with didn't stay at Starfire long enough to follow up, so I had to start all over with different people several times. After the last person, I just gave up. I ended up fixing the door and the cracked wood myself. The latch is still broken, but since I converted it to natural gas, I don't need to get in there anyway, so I had to semi-permanently wire the door shut. JUST NOT A GOOD FOLLOW UP AND NEVER DID GET A RESPONSE FROM MY LAST COMMUNICATION - WHICH I WAS JUST ASKING FOR A NEW LATCH. If it wasn't for all the post-problems and no resolution, I would have given a better rating - but it is all part of the package. Vicki Hudson”

Helpful Report

Posted 2 years ago

“I’ve received emails saying my order has shipped and yet the tracking info link doesn’t work. Frustrating.”

Helpful Report

Posted 2 years ago

“I DID NOT RECEIVE THE GRILLE”

Helpful Report

Posted 2 years ago

“Our concrete table arrived broken, and they have ordered a new one for us. The replacement process wasn’t as easy as wished it to be, but we are happy now that it looks like it is taken care of.”

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Posted 2 years ago

“It took a while to ship and we understand why but I hope my shipping arrives on time!”

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Posted 2 years ago

“Despite my specifically asking for the longer hose when I made the order, because my gas comes in on the left and the controller is on the right, you sent the regular length hose which is way too short. Now I have to run to the hardware store and purchase what you were supposed to have sent. I had to wait over 2 months because of the supply issues and now you screwed up the shipment. Thanks.”

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Posted 2 years ago

“I got my order, 6 days late!”

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Posted 2 years ago

“The shipment went out 2 days after I was told it was going out. I had to reach out to follow up and check on status to prompt the product to ship”

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Posted 2 years ago

“My order was delivered the first week in November. I haven't ordered anything since. I don't know what order you are talking about. Please check your records. John Jacobs”

Helpful Report

Posted 2 years ago

“Prior to purchase, everything was confirmed to be in stock. I was promptly notified my order arrived. However the most important item, the burner kit was back ordered? With no explanation or delivery date? I can't really recommend as of yet. Seems I left out just hanging?”

Helpful Report

Posted 2 years ago

“Let me start with the positive. We purchased one of the Vin de flame fire tables and it is beautiful. It's definitely a conversation piece. The bad would be Starfire's customer service. The order stated 6-8 weeks for delivery but actually ended up being just over 3 months. Had it not been for my numerous calls to Starfire I don't know that I would have ever heard from them with an update as to the delay in production and shipping. The table itself I would give 5 stars but Starfire only gets 3 stars for their customer service.”

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Posted 2 years ago

“Quit sending out so many emails , your going overboard”

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Posted 2 years ago

“I just received my order. Came quickly which I appreciate but the bags ripped in transit and I have a mixed mess. Now I’m having to separate all the colors. The glass is pretty though.”

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Posted 2 years ago

“You send too many emails and your tracking is inconvenient/impossible. I hope the products are good when they finally arrive :D”

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Posted 2 years ago

“Could keep customers informed better!”

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Posted 2 years ago

“Had 1/2” black fire pit on back order for months”

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Posted 2 years ago

“Product has not arrived yet. Approx. 90 days to arrive. Always a good product, but delivery is VERY slow at this time.”

Helpful Report

Posted 2 years ago

“Delivery took 2-3 weeks longer than promised. Delivery instructions problematic. Instructions insist not to accept delivery until FULL inspection is performed yet carriers you hire have written policy that nothing can be returned once unwrapped. Putting customers at odds with shippers that YOU have hired is stressful.”

Helpful Report

Posted 2 years ago

“Too expensive to afford! For average quality?No any promotions”

Helpful Report

Posted 2 years ago

Starfire Direct is rated 4.4 based on 1,619 reviews