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Starfire Direct Reviews

4.4 Rating 1,619 Reviews

83 %

of reviewers recommend Starfire Direct

Company Reviews

Product Reviews

4.4

Based on 1,619 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

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Starfire Direct 5 star review on 8th January 2024

Starfire Direct 5 star review on 6th November 2023

Starfire Direct 5 star review on 18th September 2023

Guillermo Gallardo

Starfire Direct 5 star review on 6th September 2023

Starfire Direct 5 star review on 4th September 2023

Starfire Direct 5 star review on 8th August 2023

Starfire Direct 5 star review on 8th August 2023

128

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First and foremost, let's talk durability. The finish and material of this fire pit are top-notch. The construction feels sturdy and well-built, giving me confidence that it will last for many seasons to come. The finish not only adds to its aesthetic appeal but also protects against the elements, ensuring it stays looking fantastic even after countless fires. Now, let's discuss heat output. Wow, this fire pit packs a punch! Whether we're enjoying a cozy evening with just the family or hosting a gathering with friends, the heat output is consistently impressive. It warms our outdoor space beautifully, allowing us to extend our evenings outdoors even when the temperature starts to drop. But perhaps the most important aspect of all is how much my family and our beloved dogs adore this fire pit. It has become the focal point of our outdoor gatherings, providing a sense of warmth, comfort, and relaxation for everyone. Whether we're roasting marshmallows, sharing stories, or simply basking in the glow of the flames, the fire pit brings us together in a way that few other things can. In conclusion, I couldn't be happier with my first gravity fire pit. Its durability, heat output, and ability to bring joy to my family and furry friends make it worth every penny. I highly recommend it to anyone in the market for a high-quality fire pit that will enhance their outdoor space for years to come.”

Posted 2 months ago

“Very exceptional products! Highly recommended!”

Posted 4 months ago

Thank you, Shelly! We're thrilled to hear that you found our products to be exceptionally good. Your recommendation is greatly appreciated. If you ever have more feedback or need assistance, feel free to reach out. We look forward to serving you again! -Starfire Direct Customer Support Team

Posted 4 months ago

“Been a super positive experience dealing with Starfire. Taelor was fantastic.”

Posted 6 months ago

Dear Valued Dan, Thank you for taking the time to share your wonderful feedback about your experience with Starfire Direct! We're thrilled to hear that your interaction with Taelor was fantastic and that you've had a super positive experience overall. Our team is dedicated to providing excellent customer service, and we're delighted that we could meet your expectations. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction. Thank you for choosing Starfire Direct, and we look forward to serving you again whenever you need us. Warm regards, Starfire Direct Customer Support Team

Posted 6 months ago

“BOUGHT FIRE PIT, THEN 1/2" BLUE GLASS. BOTH JUST GREAT. GREAT VALUE, GREAT DELIVERY, NO PROBLEMS”

Posted 6 months ago

Dear Sunny, Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had a fantastic experience with your recent purchases from Starfire Direct. It's fantastic to know that both your fire pit and the 1/2" Blue Glass have met your expectations and provided great value. We take pride in delivering top-notch products and a seamless shopping experience, and your kind words reinforce our commitment to excellence. If you ever have more projects or need further assistance, please don't hesitate to reach out. We're here to help and look forward to serving you again in the future. Enjoy your beautiful fire pit and the mesmerizing blue glass! Warm regards, Starfire Direct Customer Support Team

Posted 6 months ago

“Excellent service, pricing and delivery experience!”

Posted 6 months ago

Hi Mike! Thank you so much for taking the time to share your positive feedback with us! We're thrilled to hear that you had an excellent experience with our service, pricing, and delivery. At Starfire Direct, we are dedicated to providing top-notch service and high-quality products to our valued customers, and it's always rewarding to know that we've met your expectations. Should you ever need anything in the future or have any questions, please don't hesitate to reach out. We truly appreciate your support and look forward to serving you again! -Starfire Direct Customer Service Team

Posted 6 months ago

“Great unit. Love the new white finish”

Posted 7 months ago

“Replaced outside shell of fire pit. Very willing to stand behind their products. Excellent service and much appreciated.”

Posted 8 months ago

Dear Mike, Thank you for taking the time to share your experience with Starfire Direct! We are thrilled to hear that you are satisfied with our service and the replacement of the outside shell of your fire pit. At Starfire Direct, we take immense pride in offering top-quality products and exceptional customer service. Your kind words about our willingness to stand behind our products mean a lot to us. We always strive to ensure our customers' satisfaction, and it's incredibly rewarding to know that our efforts have been appreciated. If you have any more feedback or any questions in the future, please don't hesitate to reach out to us. We are here to assist you every step of the way. Thank you once again for choosing Starfire Direct. We look forward to serving you again in the future! Warm regards, The Starfire Direct Team

Posted 8 months ago

“I had a warranty issue with a table top for a fire pit. Taelor handled everything! Outstanding service and wonderful communication. Thanks Taelor!”

Posted 10 months ago

Hi Jeff! Thank you so much for taking the time to share your exceptional experience with us! We greatly appreciate your 5-star review. We are thrilled to hear that Taelor provided you with outstanding service and demonstrated excellent communication throughout the process of resolving your warranty issue with the table top for your fire pit. It's our top priority to ensure that our customers are satisfied, and we're delighted that Taelor went above and beyond to meet your expectations. We will make sure to pass along your kind words to Taelor, as it will undoubtedly serve as a motivation for them to continue delivering exceptional service to all our customers. Your appreciation means the world to us! Once again, thank you for choosing us and for your wonderful review. If you have any further questions or require assistance in the future, please don't hesitate to reach out. We'll be more than happy to help. -Starfire Direct Customer Service Team

Posted 10 months ago

“I was accidentally sent the wrong color fire diamonds. I called Starfire's customer service number, left my contact info and reason I was calling. In less than an hour, Taelor called me, verified my email address, sent me an email asking for 3 pictures, fire diamonds, packing slip and shipping package. She quickly placed the correct order, sent me an email with the tracking number and apologized again for the mistake. I'll definitely recommend Starfire to family and friends. Awesome customer support and communication.”

Posted 10 months ago

Hello Wayne! Thank you so much for taking the time to share your wonderful experience with us here at Starfire Direct! We greatly appreciate your feedback and are thrilled to hear that you were satisfied with our customer service. We sincerely apologize for the mistake in sending you the wrong color fire diamonds initially. However, we are delighted that our customer service lead, Taelor, promptly addressed the issue and provided you with exceptional assistance. It is our priority to ensure that every customer receives the utmost care and support. We are glad that Taelor quickly reached out to you, verified your email address, and requested relevant information to rectify the situation. It's fantastic to hear that the correct order was promptly placed and that you received an email with the tracking number for your convenience. We strive to maintain open lines of communication with our customers and make sure they are informed throughout the process. Thank you for your recommendation to your family and friends. We are committed to providing outstanding customer support, and we are grateful for your trust and confidence in our brand. Should you have any further questions or require assistance in the future, please don't hesitate to reach out to us. We look forward to serving you again and exceeding your expectations. -Starfire Direct Customer Service Team

Posted 10 months ago

“Great service and a beautiful product - copper cover for a fire pit.”

Posted 11 months ago

Hi Katherine! Thank you for taking the time to leave a five-star review of our product and service! We're thrilled to hear that you were satisfied with your purchase of a copper cover for your fire pit, and that you found our service to be great. At our company, we take pride in providing our customers with high-quality products that are both beautiful and functional. Our copper covers for fire pits are designed to not only enhance the appearance of your fire pit but also protect it from the elements and keep it in great condition for years to come. We appreciate your business and are delighted to know that you were pleased with both our product and service. Thank you for choosing us for your fire pit needs, and we look forward to serving you again in the future! -Starfire Direct Customer Service

Posted 11 months ago

“Firepit and wind guard are great quality and beautiful. But the best part of this company is customer service. Had some issues and they were rectified immediately. The return and refund was done within a day after the item was back in stock. Thanks”

Posted 1 year ago

Hi Georgeanne! Thank you for taking the time to write a 5-star review! We're thrilled to hear that you're happy with the quality and beauty of our firepit and wind guard. We're even more delighted that you had such a positive experience with our customer service team, even through a little "hiccup." We take pride in ensuring that our customers are completely satisfied with their purchases, and it's always great to hear that our efforts are appreciated. We're glad that any issues you had were resolved quickly and to your satisfaction. Thank you for choosing our company, and we hope you'll continue to enjoy your firepit and wind guard for years to come! - Starfire Direct Customer Service

Posted 1 year ago

“I ordered my copper Moreno fire pit and lid. They told me it would be a bit before I received it. So I patiently waited, when it came in they called me to tell me they were personally delivering and were on there way that day. I live in oregon I know they are in California and I can’t tell you how much I appreciated them not just throwing on a freight truck and delivering that way, they truly went above and beyond to make sure I got my amazing fire pit in first class condition. Thank you starfire!! The delivery drivers were also very professional, clean, and friendly!! I tipped em well and they started there long road trip back to California from Boring Oregon! I recommend this company highly for you fire pit needs! I will add photos on next review.”

Posted 1 year ago

Hi Rob! It's great to hear that you had such a positive experience with Starfire and that we were able to go above and beyond to ensure that your copper Moreno fire pit and lid were delivered to you in first class condition. It's also wonderful that you found our crew to be professional, clean, and friendly, and that you tipped them well for their service. It's always refreshing to hear from our customers about our company since we do our best to takes such good care of our customers. Thank you for recommending Starfire to others for their fire pit needs, and I look forward to seeing your photos in your next review! -Starfire Direct Customer Service

Posted 1 year ago

“I received the gas fireplace log set yesterday and installed it. Fairly easy installation. It looks and works great. Chip was very helpful in placing the order and the set was shipped quicker than originally promised. We are very satisfied customers.”

Posted 1 year ago

Hi Larry! Thank you for taking the time to share your positive experience with Chip and our company! We're glad to hear that the installation of the gas fireplace log set went smoothly and that you are satisfied with its performance. We appreciate Chip's help in placing your order and are happy that it was shipped faster than expected. We're glad that we could meet your needs and hope that you enjoy using your new gas log set for many cozy nights to come. Thank you for your business! - Starfire Direct Customer Service

Posted 1 year ago

“First class all the way. Thanks for the great product.”

Posted 1 year ago

“Although I have not received my items yet I am pleased with the various levels of service. The person I initially called is CS was super helpful in aiding me in my selection and sizes. The items are arriving earlier than expected and when I called with a question later the CS rep Taelor Soto assisted me thoroughly, investigating the situation and coming back with a good and accurate answer. If the product is as good as the company I will be SUPER HAPPY!”

Posted 1 year ago

“I have ordered several products from Starfire. When I had an issue with one product they called me as soon as they opened and had the whole issue resolved immediately. One of the best customer service experiences I’ve had and it makes me confident in coming back here for anything I need. Special thanks to Taelor for treating me like I lived in her neighborhood and helping so quickly.”

Posted 1 year ago

“I had bought a new burner to replace an old one that had failed in four places. I was happy to see that this new burner was much more substantial and better quality than the old one. Very happy!”

Posted 1 year ago

“This review is two part. This part is focused on the delivery process. My firepit was supposed to be shipped on July 11th, it arrived on July 27th. There were definitely some coordinating issues along the way for the shipment. The second part focuses on the fire pit itself and the customer service. The fire pit is great looking, very well made, and worked great as soon as I hooked it up. Definitely delivers more heat than your ordinary fire pit. Furthermore, after reaching out to Starfire with my discontent on the shipping, they were very courteous to my situation and provided me with some compensation that others may not have. Amelia was a great person to work with, and Starfire Direct is lucky to have her.”

Posted 1 year ago

“Great product, price and fast shipping.”

Posted 1 year ago

“Their products are great and they fulfill orders promptly. A special shout out to Amelia King in customer Service. She goes above and beyond to solve issues and is great to work with.”

Posted 1 year ago

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Starfire Direct is rated 4.4 based on 1,619 reviews