Starfire Direct Reviews

Name: Starfire Direct
Address: 42168 Remington Avenue, 42168 Remington Avenue, California
Rating: 4.37

4.4 Rating 1,619 Reviews

83 %

of reviewers recommend Starfire Direct

4.4

Based on 1,619 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

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Starfire Direct 5 star review on 8th January 2024

128

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Starfire has been very helpful with helping me get my 45 inch firepit set up, they delivered very quickly and their blue glass pebbles are beautiful!”

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Posted 1 year ago

“Very fast shipping and the glass is so beautiful. Just the right amount of sparkle.”

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Posted 1 year ago

“AWESOME COMPANY! Our delivery showed up with one broken piece and they quickly fixed the problem. The fire pits we ordered look awesome and came quickly”

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Posted 1 year ago

“Excellent service on our new fire pit insert. Steven Kinsey was great to work with, knew his stuff. We had one small issue with the timer, and they sent a replacement immediately.”

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Posted 1 year ago

“My sales rep was quick to resolve my question and helped me place my order. Excellent service.”

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Posted 1 year ago

“Amelia King from Starfire Direct provided excellent and professional customer support. With guidance from the Starfire Direct reps, I ordered three gas log burners and log sets that were competitively priced and appropriate for my fireboxes. As can happen, I ran into a couple of issues for one reason or another. That is when Amelia King, Starfire Customer Service Agent, stepped up and resolved the issues expeditiously. I am happy with my fireplaces and especially the great customer service I received!”

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Posted 1 year ago

“Ordered a valve came right away. Good price GREAT service. Jim B.”

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Posted 1 year ago

“Best customer service quick response and beautiful umbrella!! Excellent quality and best price around !!!”

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Posted 1 year ago

“Had issue replacing adjustable regulator for fire pit. Amelia was able to help me solve the problem and recommend the correct part number from another supplier. Always great service from this company. The products are not cheap but they stand behind them 100%. Thanks Amelia for all your help!”

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Posted 2 years ago

“Happy with my order.”

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Posted 2 years ago

“My Starfire order was more than I expected. The colors of the glass were brilliant. I am pleased with my purchase.”

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Posted 2 years ago

“Customer service has been easy to deal with, they seem to care!”

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Posted 2 years ago

“Excellent company and perfect product with very fast delivery - 3 days 😀”

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Posted 2 years ago

“This is my second order. My first order was a custom shaped fire element which was delivered weeks early and exactly as specified. Mari Martinez was my customer service point of contact and she was awesome, couldn’t have been nicer to work with.”

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Posted 2 years ago

“The salesperson was extremely knowledgeable and helpful on the phone. Product was shipped and received very promptly.”

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Posted 2 years ago

“Good service.”

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Posted 2 years ago

“Great products and great customer service If your building a fire pit , should really look no where else”

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Posted 2 years ago

“I received more help and assistance than expected. My parts arrived promptly as I was told. Thanks and I will surely recommend you to others”

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Posted 2 years ago

“Will be back for more!”

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Posted 2 years ago

“I've just ordered the products so I can't comment on them yet, but the customer service, particularly from specialist Sasha Hudson, has been fantastic. She's smart, articulate and eager to help.”

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Posted 2 years ago

Starfire Direct is rated 4.4 based on 1,619 reviews