Starfire Direct Reviews

Name: Starfire Direct
Address: 42168 Remington Avenue, 42168 Remington Avenue, California
Rating: 4.37

4.4 Rating 1,619 Reviews

83 %

of reviewers recommend Starfire Direct

4.4

Based on 1,619 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

Write Your review

Tell us how Starfire Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Starfire Direct 5 star review on 8th January 2024

128

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The salesman, Steve, was extremely professional. He knew the products and spent the time to get me exactly what I was looking for. The customer service follow up was also professional and most helpful.”

Helpful Report

Posted 2 years ago

“Excellent customer service”

Helpful Report

Posted 2 years ago

“Fedex delivered our original package in good time, but it was pretty beat up and leaking. Starfire went out of their way to make it right! The fire glass is exactly what we were looking for. We are sold on starfire.”

Helpful Report

Posted 2 years ago

“Delivered on time today.”

Helpful Report

Posted 2 years ago

“Updating my review from 4 to 5 stars due to amazing customer service and follow up by Starfire Direct!!! I am very pleased with the timing of my order and the 1/2” Desert Gold glass. The color is beautiful and just what I was hoping for. My only complaint was that the initial order had a LOT of unusable glass crumbs/shards. I mentioned this in my review and was contacted by Starfire Direct to apologize. They shipped me an additional amount of the Desert Gold glass to make up for the inconvenience with the initial order. I was very impressed by the time and effort that Starfire Direct went to to make things right. I highly recommend Starfire Direct. Great product and even better customer service!”

Helpful Report

Posted 2 years ago

“Product was shipped fast. Followed video for install of h burner and it was was to install. Love the glass! It makes the fireplace look fabulous!”

Starfire Direct 5 star review on 9th March 2022

Helpful Report

Posted 2 years ago

“Eventhough I had purchased my beautiful fire pit with hidden propane tank a while ago, I hadn’t used it much (Covid gathering restrictions). But the flame had always been very low - not the robust flame on their website. So I decided to call customer service. Ady Kings was my contact and he couldn’t have been nicer and more patient. After sending him videos, he sent out a new part. When that didn’t work, he sent out another, all free of charge. The second part did the trick! Now I have the beautiful, glowing fire pit that was intended to be.”

Helpful Report

Posted 2 years ago

“Anxiously waiting to get it installed”

Helpful Report

Posted 2 years ago

“Great response time to my sample request.Looking to making product purchase.”

Helpful Report

Posted 2 years ago

“Very professional, returned phone calls promptly priced fairly excellent quality”

Helpful Report

Posted 2 years ago

“Great Quality and shipped faster then I thought thank you”

Helpful Report

Posted 2 years ago

“With all of the current supply chain issues, we were holding our breath on delivery - but they under promised and overdelivered. We got our copper water bowls almost a week after placing the order and I've got to say that they are more beautiful in person than in the photos. Mari helped us every step of the way and was the consummate professional.”

Helpful Report

Posted 2 years ago

“Ordered through the website and that was really easy. I got a notification when the order shipped and got what I ordered. Got everything quicker than expected.”

Helpful Report

Posted 2 years ago

“Excellent product, excellent customer service Would definately order again”

Helpful Report

Posted 2 years ago

“Very pleased with my order. Fast shipping and beautiful colors. Will order again.”

Helpful Report

Posted 2 years ago

“Delighted with my stones, your service and found the website functional. Thanks”

Helpful Report

Posted 2 years ago

“Great customer support.”

Helpful Report

Posted 2 years ago

“Great quality product. Called customer service to check on order. They we're very helpful and professional. I will order from again and would highly recommend.”

Helpful Report

Posted 2 years ago

“Excellent quality! Fast shipping! Exactly what I was looking for! Install was easy and the fire output is spot on. Highly recommended.”

Starfire Direct 5 star review on 17th February 2022

Helpful Report

Posted 2 years ago

Thank you so much the kind words Andrew. Your installation looks warm and beautiful. We appreciate your business and hope to help you again in the future.

Posted 2 years ago

“I appreciated the timely service and communication. Our shipment arrived in pristine condition and we had it positioned and running in no time. Thank you.”

Helpful Report

Posted 2 years ago

Starfire Direct is rated 4.4 based on 1,619 reviews