Bought a ventless burner and upon arrival realized I had bought the wrong size. Tried to get a return authorization and Starfire Direct stated they do not take returns...period. No questions asked. They blamed it on the manufacturer RH Peterson however found that other distributors of this same product do indeed take returns. My advice? Use someone else or even a different manufacturer if RH Peterson doesn't police their distributors better. $300 bucks lost
5 years ago
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