Before ordering I talked with a sales person who walked me though all the parts I would need to build a firepit. I was assured the parts would arrive in roughly a week. It took about two weeks but two packages of equipment did arrive. As I unpacked everything though, I found out that one piece was out of stock and a hand written note said it would arrive in two weeks. I called and was told it would take another week to get back in stock and then another week to ship it to me. I pointed out that the website said the part was in stock and in the end it was shipped to me with two day shipping and arrived today. I also ordered a 60" propane tank line in my original order but a 36" line was delivered with no message as to why. When I called I was told the 60" was no longer available and if I wanted that length I would need to source it myself. The person I talked to suggested Amazon which I used (which was cheaper and delivered in one day). A ticket was opened in order to get a refund on the 60" line, but I have heard nothing since it was opened on 9/21. The parts I have received do seem to be very high quality though.