Deeply let down as a vulnerable customer. I trusted Starling to support me when I was at my most vulnerable — instead, they refused to help. After a gambling site ignored my request to close my account, I turned to Starling for help recovering thousands lost after that request. I provided evidence, disclosed my gambling addiction, and even showed that another bank (Revolut) had already refunded me for the exact same issue. Starling dismissed my case, hid behind technical rules, and showed no real care or accountability. I’ve since raised the issue with the Financial Ombudsman and started sharing my story publicly to warn others — especially those who may rely on their bank for support in a crisis. If you’re a vulnerable customer, or just someone who values fair treatment, be cautious. Starling did not act like a bank that puts people first.