VERY UNPROFESSIONAL CUSTOMER SERVICE. THEY DON'T TAKE FRAUD REPORT TOO SERIOUS
Absolutely nothing, when you keep repeating yourself over and over again , they all answer like robots , it's a disaster
They don't listen , they just read form templates.
I have explained over and over and over again about online FRAUD transactions that keep ongoing on my account,
And all I get from them:
Contact they company because you entered you details by yourself.
Or
That's is the funniest part what they say:
Cancel you card and they won't be a me to charge you again.
Ridiculous,
And I kept telling them it was for age verification purposes ONLY, I don't plan to but anything,
THEY ARE FRAUD.
I get the same answer over and over again.
TERRIBLE AND IF I DON'T GET ANY HELP,
I will start reaching out to the news media because this is unacceptable they way they handle fraud reports.
To the CEO
Kindly try to sort out my issue ASAP ,
Because as it seems your customer service agents are not able to act more effectively and attentively.
They are becoming more and more robotic by the minutes.
6 years ago
starling bank has a
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