Mohamed
VERY UNPROFESSIONAL CUSTOMER SERVICE. THEY DON'T TAKE FRAUD REPORT TOO SERIOUS Absolutely nothing, when you keep repeating yourself over and over again , they all answer like robots , it's a disaster They don't listen , they just read form templates. I have explained over and over and over again about online FRAUD transactions that keep ongoing on my account, And all I get from them: Contact they company because you entered you details by yourself. Or That's is the funniest part what they say: Cancel you card and they won't be a me to charge you again. Ridiculous, And I kept telling them it was for age verification purposes ONLY,  I don't plan to but anything, THEY ARE FRAUD. I get the same answer over and over again. TERRIBLE AND IF I DON'T GET ANY HELP, I will start reaching out to the news media because this is unacceptable they way they handle fraud reports. To the CEO Kindly try to sort out my issue ASAP , Because as it seems your customer service agents are not able to act more effectively and attentively. They are becoming more and more robotic by the minutes.
3 years ago
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starling bank has a 2.5 average rating from 13 reviews

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