I purchased a car from Penton Motor Group and financed through Startline Motor Finance. Within days of purchasing the car I had issues with it and had to return the vehicle having driven no more than a few miles. The dealership fixed this issue and the car was returned within 3-4 days. Within 2 weeks of owning the car I was made aware that it had began emitting blue smoke from the exhaust. I immediately took the vehicle to my local mechanics who advised that the issue was likely to be very expensive to fix and told me to reject the vehicle under the consumer rights act which allows consumers to do so within 30 days of purchasing the vehicle. Upon taking the car back I was told that there was nothing wrong with the car and that they would not allow me to reject the vehicle, despite there still being visible blue smoke. At this point, I contacted Startline Motor Finance who were most unhelpful and left me to argue the case with the dealership and avoided all talk of me rejecting the vehicle. After several months of emails back and forth with Penton Motor Group and Startline Motor Finance the dealership told me that they had changed the air filter and that I should drive the car for several thousand miles as this has fixed the vehicle. No record of this work was ever produced. After another few months of emails back and forth and no progress being made with regards to rejecting the vehicle I agreed to take the car back. To my surprise (not!), the car was still emitting plumes of blue smoke. I immediately took the vehicle back to the dealership and demanded that they allowed me to reject the vehicle, they refused again, and Startline Motor Finance remained silent and unhelpful throughout. After several months more of emails back and forth, now with Penton Motor Groups Sales Manager, with Startline Motor Finance silently watching on, refusing to involve themselves, Penton Motor Group finally came back to me having supposedly had their mechanics look at why the car may be emitting the smoke. Their reason was that I had apparently filled the diesel car with petrol. I knew this to be false but had unfortunately thrown away the receipt to prove it, having only filled the car up once, several months before, seeing as I had not had the opportunity to drive the car since I had no reason to fill the car again. I sought advice from my local mechanics who advised that because I had filled the car up with a full tank, it is extremely unlikely that the car would have driven at all if it was filled with the wrong fuel and definitely would not have made the several trips since. With no receipt and subsequently no proof that what the dealership were saying was untrue I was forced to take the vehicle back and it has since sat on my drive. By the pure good will of the manager of the Shell garage from which I had purchased the fuel, several months later he found the time to recover the receipt for my fuel purchase, which stated that I had purchased the correct fuel for the vehicle. Further to this I was able to obtain a report from Shell stating that the pumps had been tested that day and were found to have no contamination present. I took this information back to both the dealership and Startline Motor Finance, the former then told me that he and Penton Motor Group were ceasing all communication with me and the latter remained silent, still refusing to allow me to reject the vehicle. Knowing that I finally had a solid case that did not rely on either Penton Motor Group or Startline Motor Finance being fair or truthful I took my case to the Financial Ombudsman who found in my favour after 21 months and ordered Startline Motor Finance to refund me within 28 days. It has now been 6 weeks and I have still not been refunded. If you are unlucky enough to purchase a broken vehicle, expect to be hung out to dry by this callous company and don’t expect them to pay you any money they owe you.