SHOCKING, SHOCKING, SHOCKING! Left a bad review for this company on August 23rd which finally prompted a response from them after my waiting for them to respond to my questions since June. Today is 28 September and I still haven't had my overpaid direct debit payment of £368 refunded, the letter they promised confirming my account was clear, or my statement of account which would evidently show their errors. They offered me a £50 gesture of goodwill because of their poor customer service last time but still won't return the £368 overpayment or do anything they promised. I'm sure if I'd missed a payment to them they would not be so tolerant. Can't believe this company is even in business.