Trustpilot reviews Review of Star Tours Marsha Grant 2 reviews US Rated 2 out of 5 stars 7 hours ago Disappointed Title: Disappointing Experience on Star Tours' 10-Day Wonders of Europe Tour Rating: ★☆☆☆☆ (1 out of 5 stars) I recently embarked on Star Tours' 10-day Wonders of Europe tour, and I must say that my overall experience was extremely disappointing. As a frequent traveler, I had high expectations for this tour, but unfortunately, it fell far short of them. From poor customer service to uncomfortable conditions and limited food options, this trip left much to be desired. My journey with Star Tours began on a sour note, as I had previously taken a four-day tour the week before and had already expressed my concerns to both customer service and through a review. Despite reaching out to them, I received no response until day five of the tour, and even then, the response was vague and unhelpful. The lack of timely and appropriate customer service only added to my frustrations. One of the main issues I encountered was the misleading information regarding food options. Although the tour claimed to provide vegetarian meals, it was limited to Indian vegetarian cuisine, which was not suitable for my preferences. This lack of variety and consideration for different dietary needs and allergies was a major letdown. Additionally, the absence of labels and proper information about the food made it difficult to navigate and find suitable options. Another significant problem was the feeling of being singled out throughout the tour. As one of the few non-Indian and non-black individuals on the trip, my companion and I were consistently placed at the back of the bus and were always called last. This meant we were unable to disembark promptly, further inconveniencing us. It was evident that the tour did not cater well to diverse groups of travelers, as we were unable to participate in certain activities such as Hindi conversations or entertainment. The lack of operational charging ports in the coach was another inconvenience. This was particularly problematic during long drives, as we were unable to charge our devices or even use fans to combat the excessive heat inside the bus. The insufficient cooling system caused discomfort and headaches, making the overall journey unpleasant. Furthermore, the tour's arrangements for meals and stops were subpar. Being ill from day two onward, my companion and I were unable to eat for the remainder of the trip. The limited opportunities to purchase food were mostly at gas stations, which are not known for offering the best quality options. This lack of suitable food combined with the uncomfortable bus conditions made the tour extremely challenging and unpleasant. Hygiene was also a concern, as the packed bus often resulted in issues with body odor and uncomfortable seating. Moreover, the disregard shown by the tour staff was disheartening. The constant need to prove our inclusion in the group at restaurants and the refusal to serve me properly cooked food in one instance were highly unprofessional and unacceptable. Additionally, the rushed itinerary left little time for enjoying the locations or purchasing souvenirs. The tour felt more like a race to check off items from a checklist rather than an opportunity to immerse oneself in the wonders of Europe. Lastly, the dismissive response I received from customer service after the tour had ended further exemplified the lack of concern and disregard for the issues I faced throughout the trip. Their response implied that the tour was intended primarily for Indians and not for international or diverse cultures, contradicting their initial claims. In conclusion, my experience with Star Tours' 10-day Wonders of Europe tour was deeply unsatisfactory. The lack of response from customer service, misleading information regarding food options, uncomfortable conditions, and feeling ignored throughout the tour all contributed to a negative experience. I would not recommend this tour to anyone seeking an enjoyable and inclusive travel experience.