During our European tour in July 2025, our bus was broken into in Rome, and all of our luggage was stolen — including prescription medications. The bus had been left completely unattended by the driver and tour manager. We received no help from Star Tours, and when we tried to file a police report, the local authorities refused — again, no support from the company. As if that weren’t enough, the bus later crashed, forcing us to jump out of the vehicle, and despite the damage, we were forced to continue traveling in the same unsafe coach. The driver was unable to control the vehicle, and the situation was completely disorganized and dangerous. To top it off, key parts of the itinerary were canceled without notice, including the stop at Vatican City — one of the main reasons we booked this tour. No explanation. No refund. No accountability. We’ve since had to involve our travel insurance provider and lawyers to recover our losses, and Star Tours has been slow to respond and uncooperative. I would never recommend this company to anyone. Their negligence put our safety, health, and well-being at risk. Avoid at all costs.