I’ve been trying to resolve an issue for week as I have a new and unexpected medical condition . They have told me that I will not be covered for an upcoming trip but can take out insurance with another provider and that they will cover the cost. It’s almost impossible to get through to them however. Whenever I ring I get the same message about unexpectedly high volume of calls, emails take days to be answered and the online chat just fobs me off. No one seems to be able to tell me about how to make this claim, and when I do manage to speak to someone I’m given incorrect information. I’m tearing my hair out