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Staysure Reviews

4.6 Rating 2,670 Reviews
91 %
of reviewers recommend Staysure
4.6
Based on 2,670 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5

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Staysure 1 star review on 13th June 2025
Leroy
Staysure 5 star review on 7th May 2025
Stuart Crook
Staysure 5 star review on 23rd April 2025
James Campbell
Staysure 5 star review on 15th April 2025
Howard
Staysure 5 star review on 15th April 2025
Howard
Staysure 1 star review on 26th November 2024
S Wilks
Anonymous
Anonymous  // 01/01/2019
Very easy to make changes required.
Helpful Report
Posted 2 hours ago
So I claimed on my previous years policy . A small amount £300 or so. My wife tripped and fell on a tiled pavement edge . She was badly cut and bruised and had to have dressings changed every other day, nothing really serious. I claimed on my Staysure policy via the Davies Group who are the claim handlers, apparently . I then get an email about two week later telling me my claim had been settled and expect the money in my bank within 5 days. (This was a claim for the prescriptions ; about £14.00, the treatment by the clinic in Greece to be paid directly to them) Now about two months later I get an email from the clinic in Greece demanding the money for the treatment in there because the claim had been rejected. The Greek clinic ( who were brilliant) sent me the email to confirm this. I have no idea what is going on. The icing on the cake is being asked to write a review for their service !
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Posted 2 hours ago
You have taken the payment from my account, but according to your records, I have not actually brought the insurance. And try and get hold of you and speak to somebody is near on impossible.
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Posted 2 hours ago
Great service , good price 😁 Only one problem couldn't get the discount code to work online. Very helpful,Dion phone assistant helped me and made it all happen . Thankyou.
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Posted 3 hours ago
Easy to book a holiday never had any trouble went very well people in shop were very friendly and polite well done
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Posted 3 hours ago
I got my new insurance quote and was helped through it by the helpful person on the phone.
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Posted 3 hours ago
I got a quote on line and was going to decide later, I received a call from a very helpful assistant who went over all my options, I was impressed by her knowledge of the product and her friendly attitude. I took a years cover today.
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Posted 5 hours ago
A very helpful operative. I had not renewed my policy as I was in hospital having a knee replacement. I was amazed that the policy had gone up in a few months.
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Posted 5 hours ago
Easy to book and competitive price
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Posted 8 hours ago
Easy to renew with very helpful staff
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Posted 8 hours ago
Friendly, efficient service. Lucy was very helpful and answered all the queries I had in a very pleasant manner. Her knowledge was excellent.
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Posted 9 hours ago
I had a few questions about my worldwide travel insurance renewal. Alex was so helpful: carefully stepping me through my questions and taking the time to make certain I understood all options. Happily renewed at the end of our conversation.
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Posted 10 hours ago
Quick and easy to sort out.
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Posted 10 hours ago
Very helpful and easy to understand thanks
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Posted 11 hours ago
Online booking was very straightforward once I managed to resolve one slight issue. My first attempt to speak to an advisor over the phone on 0333 014 0804 met with no success. Even though I held on for my call to be answered for almost an hour no one answered and my call was terminated at your end. My second attempt at ringing on 0333 305 7162 was answered quite promptly and helped to resolve my problem and enabled me to complete my application online
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Posted 1 day ago
Good and easy insurance renewal very explanatory and helpful thanks
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Posted 1 day ago
A very thorough and easy renewal with a really helpful and pleasant lady
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Posted 1 day ago
We always use staysure and due to an illness we recently made a claim and staysure made the claim easy and very helpful
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Posted 1 day ago
Extremely helpful and efficient renewal support. Very good personal attitude. Good grasp of the subject.
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Posted 1 day ago
The representative I spoke with was very thorough and very helpful. Have been with Staysure for a lot of years and always find them very helpful.
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Posted 1 day ago
Staysure is rated 4.6 based on 2,670 reviews