Staysure Reviews

Name: Staysure
Rating: 4.60

4.6 Rating 5,255 Reviews

92 %

of reviewers recommend Staysure

Company Reviews

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Metrics

4.6

Based on 5,255 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Staysure 1 star review on 13th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bunch of bandits. Wll never do business with them again.”

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Posted 1 day ago

“Shocking. Claimed for cancellation of a holiday with my wife who became very ill before we were due to go. She had a policy with these crooks. We claimed for the holiday home booked via Airbnb and non refundable costing £2000 and a hotel room for one night - all paid for via my wife's Barclaycard. Settlement they tried on us was for 1/6 of the holiday home (had 2 bedrooms and sofa bed) and 1/2 hotel room. Wife's policy covered £10,000 cancellation. They are in clear breach of the regulations. They have no idea what is heading their way if they dont pay up in full.”

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Posted 1 week ago

“Already done it wrong?? Had a very nice lady helping me…so 4 stars for service…keep the human touch”

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Posted 3 weeks ago

“I have emailed you multiple times to tell you that I DO NOT WANT to renew this policy and yet continue to receive messages to the contrary. PLEASE ENSURE THIS POLICY IS CANCELLED. It has really put me off using staysure in the future.!!!”

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Posted 3 weeks ago

“When I took out health insurance with you, I asked for a paper copy, which I've never received. So I phoned you and again asked for a paper copy, I want one as I don't trust mobile phones to carry all my details, but again I've still not received one. I worry that if this is the level of service I can expect if I make a claim, it's not looking good.”

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Posted 4 weeks ago

“Advisor was rude, kept interrupting me and talking over me. Then got very impatient when I wasn’t sure if I wanted to buy the policy. Terrible experience and terrible customer service.”

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Posted 1 month ago

“I contacted Staysure to cancel my automatic renewal and received a confirmation email on the 20th July saying that this had been actioned. I have since taken insurance with another provider who offered a more competitive quote and much to my disappointment, my Staysure policy has automatically renewed and my card has been charged. I have contacted Staysure about this but have not received a response.”

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Posted 1 month ago

“I have been a customer of Staysure for 7 years, I am very disappointed with the service this year. I was on hold for almost 45 minutes I finally got through to a person to be told I would be transferred to renewals, ( I had earlier been given the renewals number) so assumed I was speaking to the department, he went onto say as they were closing shortly I may be better calling tomorrow! I rang the following day and explained I had rang other companies and received a better price, I was given a reduced price and was asked if I wished to pay today or receive a call on the renewal date, I requested the call on renewal date option in the morning. I did not receive a call and spent my lunch hour hanging on the phone to speak to renewals. I did speak to a very pleasant person who took the revised payment. I had also explained in my earlier calls that I had recommended my sister and she was told I would receive a £10 voucher , excuses were given when I mentioned this and I have never received a voucher despite my sister chasing her end. Very disappointing experience I will think twice before renewing next year.”

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Posted 1 month ago

“The assistant I had didn’t listen to me regarding my grandchildren’s disability. After I explained there condition she took it upon herself to assume they had muscular dystrophy. Which they don’t. Quote was immense. I’ve been with the staysure before and never had this problem. Went with another insurance company and had no problems. Will not use them again due to her ineptitude.”

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Posted 1 month ago

“I was appalled at the cost of first quote given for 7days holiday to Dominican Repubulic. Only when I mentioned quote your SUN20 the price came down over £100 which I could afford”

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Posted 1 month ago

“Excellent service as always. Neal was very accomadaring, nothing was too much trouble. Thank you”

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Posted 1 month ago

“It was very easy to get a quote online and most of my details were saved on my account but I couldn’t get the payment page to work. After trying twice to pay, I rang your customer services to ask if they could take the payment. I had to go through all the questions again and, as the agent had to keep going away to query Some of my answers I was on the phone for almost an hour. Very frustrating!”

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Posted 1 month ago

“Very disappointing experience. Rang to get quote for insurance gave all information including all medical details. Was given a price which I paid in full. When email with documents came through 3 medical conditions had been completely missed off list. I rang back and after going through everything again was quoted another £200 + extra. I declined and cancelled and am now waiting for refund. Complete waste of my time. Very disappointed as I had been recommended to try this company.”

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Posted 1 month ago

“I have requested a hard copy of the insurance when originally arranging it. I keep getting text messages asking me to review the documents but when changing my password it automatically changes my email address. s originally requested can I please have a HARD COPY of the documents.”

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Posted 2 months ago

“Frustrated by delays and poor communication elsewhere, I gave this team a shot, and I'm so glad I did. They were professional, transparent, and incredibly responsive, keeping me informed at every turn and honoring every promise. For a reliable, knowledgeable partner that gets results, they're my top recommendation.”

Staysure 1 star review on 16th July 2026

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Posted 2 months ago

“Agent did NOT make clear that my policy did not cover my medical declarations. I am sure commission is earned and pressure applied on me!!!”

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Posted 2 months ago

“Non existent emergency support when hospitalised. Worse Staysure claimed it wasn’t their responsibility.”

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Posted 2 months ago

“Having already complained to Staysure about our treatment by an operative who told me i could not be covered, we tried again online to get a quote. This time it appeared that I could be covered, so we phoned up to go through a more thorough account of our medical conditions. All that has changed since we were insured, through a phone call, in January 2025 is that I suffered a heat failure episode. We spent a very long time talking to an operative, who did her best, but could only offer a quote some £650 higher than the online quote, and over £1200 higher than the renewal figure we were offered in January. So either all this was due to the heart failure or they had made a mistake. The operative checked last year's policy and said that that had not been done properly. Then why had they passed us last year? I believe that the company is being run at best by people unqualified to deal with medical problems, as I was questioned - for the first time ever although we have had policies from them going back 10 years- about my cholesterol levels. they were high 26 years ago, and I have been on statins for 25 years. Why now? Why was it not brought up before? why did the first operator refuse cover if now they offer it- as did 3 other companies. I feel I cannot recommend Staysure to anyone .”

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Posted 4 months ago

“I cancelled the auto-renewal of my Staysure travel insurance a month before it was due to auto-renew, yet they took payment anyway. The renewal price had risen by nearly £60 with no explanation, and when I challenged the unauthorised payment, Staysure dismissed my clear written confirmation of cancellation. Their “apology” was only for the inconvenience, not for taking money without authorisation, and at no point did they show any real customer care or attempt to retain my business—basic expectations for a travel insurance provider. Only after I called the payment potentially fraudulent did they finally cancel the policy and issue a refund. This experience has eroded my trust in Staysure. Check your renewal status and bank statements carefully if you use them and don't rely on emails confirming auto-renweal has been cancelled.”

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Posted 7 months ago

“Sorry pressed wrong one I found it very easy to understand and all done quickly”

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Posted 7 months ago

Staysure is rated 4.6 based on 5,255 reviews