Staysure Reviews

Name: Staysure
Rating: 4.56

4.6 Rating 2,685 Reviews

91 %

of reviewers recommend Staysure

Company Reviews

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Metrics

4.6

Based on 2,685 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Staysure 1 star review on 13th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So I claimed on my previous years policy . A small amount £300 or so. My wife tripped and fell on a tiled pavement edge . She was badly cut and bruised and had to have dressings changed every other day, nothing really serious. I claimed on my Staysure policy via the Davies Group who are the claim handlers, apparently . I then get an email about two week later telling me my claim had been settled and expect the money in my bank within 5 days. (This was a claim for the prescriptions ; about £14.00, the treatment by the clinic in Greece to be paid directly to them) Now about two months later I get an email from the clinic in Greece demanding the money for the treatment in there because the claim had been rejected. The Greek clinic ( who were brilliant) sent me the email to confirm this. I have no idea what is going on. The icing on the cake is being asked to write a review for their service !”

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Posted 1 day ago

“You have taken the payment from my account, but according to your records, I have not actually brought the insurance. And try and get hold of you and speak to somebody is near on impossible.”

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Posted 1 day ago

“Want to check if i need to update medical history, not able to do so online, called and operator said she didnt know how to do it so i should email . Reply to email was that i couldnt update because it expires on a month! Said to call them, but i did this and got nowhere, they now say 5 working days to get a call back - just awful and if that is symptomatic of the way they deal with claims i shall be cancelling all our policies”

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Posted 4 days ago

“Would absolutely recommend getting a quote from Staysure.I spent a considerable amount of time talking to a lady named Jane who was patient throughout and never once letting me feel foolish in my ignorance of certain matters.She went the extra mile to ensure the end product was suitable .”

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Posted 5 days ago

“So easy to book insurance so difficult to make a claim when something goes wrong”

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Posted 2 weeks ago

“sold an incorrect policy that did not cover the holiday period”

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Posted 3 weeks ago

“Tried to cancel my policy after it autorenewed, you have to do this through an online form. The policy was never cancelled and they claim no knowledge of receiving the request to cancel. Meaning Im ending up paying more than £100 more for my insurance second year. There is no recourse for this after 14 days from the renewal date (or I get no refund) and I am tied in for another year.”

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Posted 3 weeks ago

“Patronising lady managing my call. Referring to parts of a document that I hadn’t spotted. When I kept saying I didn’t know what she meant she just repeated herself louder and slower, rather than explaining it in a different way. I almost put the phone down on her as felt so humiliated”

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Posted 3 weeks ago

“I waited an hour plus on the phone to renew my policy, which frankly is absolutely ridiculous. Who in their right mind would spend £800 + for this privilege? However eventually when I got through ( having lost the will to live) the lady was incredibly helpful.”

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Posted 1 month ago

“I may have used Staysure for a trip, but certainly haven’t purchased from them again but I have received emails today with policy documents and a thank you for choosing them again. I sincerely hope that I’m not going to be charged and that this is all cancelled with an apology for their error.”

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Posted 1 month ago

“Unable to log an account to see my policy. It says my account has been done but I have to activate my email. But as the email validation link doesn't work and I keep being told the website has an error I can't view my account. I have messaged staysure who said they sent a paper copy which doesn't really solve the problem when abroad I need access to online account. Staysure also tried to say it was because of the browser I was using which is Google Chrome This is wrong as iv tried a few different browsers on different computers or phones and the link still gets the same website error message when trying to verify my email. And I can get onto website fine it's just the email verification link that's the problem.”

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Posted 1 month ago

“Stay away from this fraud, c0ntact nam on m pr0fiile”

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Posted 1 month ago

“It took almost 50 minutes to complete the inquiry call for travel insurance. The operator was very sweet but was clearly in an overseas call centre. Her English was very poor and I had to spell almost every word using the phonetic alphabet. It was a painful experience that took far too long. I will not be entering into that process ever again. Dreadful.”

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Posted 1 month ago

“You seem to treat anyone over 70 as if they are about to die, it’s age discrimination”

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Posted 1 month ago

“I changed my email address and renewed my policy, this email about renewing the process and my new policy info were sent to old address…. Chat was no help …. I had been impressed with Staysure…. If I had changed my email address for security reason this could have been a breach of my information.”

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Posted 1 month ago

“The price was fair but I didn’t like that my pre-existing conditions were excluded just because I was due more tests, Staysure has covered us for a few years. The medics haven’t stopped me driving. The medical tests were about sports performance changes three years after my pacemaker. Because these extra test hadn’t been done yet they aren’t covering any of my unrelated health conditions. This doesn’t make sense.”

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Posted 1 month ago

“Terrible. Unable to renew online, 40 minutes on the phone to renew a policy I've had for three years, with no changes.”

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Posted 2 months ago

“Spoke with a lady at lunch time went through everything said somebody call me at 16.00 no call !!! Service appalling!! No notes left on system!!! So rang back at 17.00 finally got a more competent lady who picked up how I felt owing to my rudeness !!! And sorted everything out as I was NOT going to renew my insurance!!!!! Sort your staff out !!!!!”

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Posted 2 months ago

“I had my passport stolen in England 1 day before I left on holiday and you refused to cover the loss of my holiday. I have just booked another holiday and will not be asking you to insure me”

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Posted 2 months ago

“The operator stop speaking and a robot said they were closed for the evening although the website said the office was open until 8 p. m. The company has all my details and card number but I do not have the insurance. Have I been scammed?”

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Posted 2 months ago

Staysure is rated 4.6 based on 2,685 reviews