Staysure Reviews

Name: Staysure
Rating: 4.53

4.5 Rating 2,256 Reviews

90 %

of reviewers recommend Staysure

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4.5

Based on 2,256 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Staysure 1 star review on 13th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cancelled the auto renewal with their automated system a couple of weeks back and now they have renewed the expensive policy and taken the money from my bank account!!!! I now find to can the policy is an automated system as well which I have no faith in. Very disappointing I wonder what would happen if I ever needed to make a claim?”

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Posted 2 months ago

“Twice I rang to make sure that I would not be automatically renewed and twice I was assured that it would not be done. I even have a confirmation email of opt out. They have of course renewed it. What are they playing at?”

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Posted 2 months ago

“The price for a seven day holiday to Turkey for myself and my partner was twice the cost of several other holiday insurance providers.”

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Posted 2 months ago

“I had an email problem, Asked me to pay in full , promised me my email would be sorted as soon as I’d paid by another dept. Over 20 emails later, and some very rude replies it still wasn’t sorted 13 days later However I rang the dept that originally told me that they couldn’t help me and a lovely lady sorted it for me in 5 minutes”

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Posted 3 months ago

“Not great at all. I am a registered member since years with log in . When I log in and applying a quote my personal details for the quote should be there (date of birth, address, phone number) instead of typing again and again. In this case, better if I choose an another company.”

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Posted 3 months ago

“Possibly the worst experience I have ever had with an Insurance renewal .The Agent started well but became increasingly accusatorial in the manner of her questions particularly regarding Medical history. The level of details being asked repeatedly were of an intrusive and invasive nature and quite beyond reason. I felt I was being cross examined. This has severely dented my trust in Staysure behaving with integrity especially if you try to make a claim so I am reviewing whether or not I wish to renew with them.”

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Posted 3 months ago

“I have not purchased anything off you this year….Im not going on holiday and do not need travel insurance Could you please rectify this mistake and not take this payment out of my bank account I have been to my bank and they are looking into things for me Thank you”

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Posted 3 months ago

“Well you charged me a lot more than my friend when we are going to same place at same time nothing different!! ( Basic Insurance) Plus we were in same room when we did it , so i cancelled mine so why should I pay more !! So my experience with this company is not a happy one !! Plus the last time I booked with you same thing happened then my friend got it cheaper ,”

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Posted 3 months ago

“One of the worst customer service experiences of my life! Spent 2 hours on the phone running through a quote, answering medical questions in depth. Was told we would be called back to finalise quote at an agreed time. Waited and call never came. So I followed up and was told I had to go through process all over again! So I did and the process was worse than the first time... It's painful! Went elsewhere and had a far more pleasant customer experience, will NEVER be back!”

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Posted 3 months ago

“DON’T BUY STAYSURE TRAVEL INSURANCE. My brother Christopher Taylor was on holiday in Portugal, collapsed and was diagnosed with a brain tumour, after 12 days Staysure Travel insurance have failed to repatriate him to the UK despite agreeing he has cover. I am now in Portugal trying to get him home. READ THE FULL DETAILS ONLINE” Brit Stuck in Algarve””

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Posted 5 months ago

“Hi Michelle, As I have a broken wrist ,it will take longer than your 14 days cooling off for your travel policy to find out whether or not I would still be able to travel. Could I suggest to your customers to be very careful when they are considering taking out their policies with you as if they have a similar injury to me, they too will end up losing over £200 which I can ill afford? As mentioned previously, you contacted me 3 times after I took out the policy to find out if I needed to add anything onto my policy!!!! In other words, (as several of my friends have agreed with me) you were ready to grab my money from me but not willing to give money back!!!!!!! Perhaps it would be an idea for Staysure to review their whole cooling off period procedure. Kind regards, Kathryn Lindsay.”

Helpful Report

Posted 6 months ago

“DO NOT USE STAYSURE We used Staysure for a very expensive holiday to Universal Orlando this October. We paid for an annual policy at £700 which covered every eventuality....so we thought! The policy include my husband's heart problem. A few days before the trip unfortunately I became poorly. I tested positive for Covid, and a visit to the doctors confirmed a severe sinus infection, I was prescribed antibiotics and steroids. We called Staysure as I was not fit to travel. We needed to cancel our holiday and needed reassurance that the expensive holiday would be covered. To our surprise they would not commit to helping. They said to us 'cancel the holiday and see what happens' This wasn't good enough, as the holiday had taken a long time to save for and it was a lot of money to lose! With no assurances from Staysure, I had to travel! I don't know how I managed the flight. I was in severe pain and I had a 39 temperature. I then spent the whole holiday in the hotel room. On my return I sent Staysure proof of my illness and proof of the negative impact the illness had on my holiday. To date they cannot find all my call logs - convenient! Our holiday was totally ruined and I had absolutely no help from Staysure. Do not book your travel insurance with them. Their customer service is excellent when you set up the policy, but in your time of need they will not help you. The policy is not worth the paper it is written on. Samantha at Staysure wrote to me to say that Staysure do not ‘cover loss of enjoyment’ - surely if you are claiming on your travel insurance, there most certainly has been a loss of enjoyment, as something has gone wrong with your travel arrangements!”

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Posted 6 months ago

“I recently experienced a disheartening scenario in which I was deceived by a company, rendering the chance of recovering my lost funds nearly impossible. In my quest for help, I stumbled upon AMDARK LIMITED.COM. Their remarkable team has devoted significant effort to aid me in retrieving my money.”

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Posted 7 months ago

“I made the mistake of moving my travel insurance to Staysure based on reviews. I then needed to make a claim for a cancelled holiday due to medical reasons. Claims are handled by Davies Group and you don’t get to deal with a person. All emails are signed off simply as Davies Group. I’ve provided all information but keep getting emails asking me to send a ‘missing document’. When I reply to ask them to be more specific as I’ve already sent everything, I get another generic, impersonal email back repeating the same message. This is by far the worst insurance company I’ve dealt with and I actually paid slightly more thinking they’d be better.”

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Posted 8 months ago

“I had my washing machine insured with you when it started leaking you agreed to replace it I chose the washing machine a hotpoint by this time I had no washing machine for 3 weeks after I got delivery date no washing machine arrived I was told you had cancelled it still no explanation why still waiting for a reply of you in the end I had to go and buy a washing machine whats the point of insurance if you don't want to pay out absolutely disgusting”

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Posted 8 months ago

“I insured with Staysure for a holiday in Sri Lanka. Between arranging holiday insurance and departing I had an attack of bursitis and my physio suggested booking me for a guided scan and cortisone injection. I informed Staysure and they cancelled my holiday insurance but did not bother to let me know. I found out only by chance. Do not use this company they just take your money but do not offer proper insurance and they are not professional. They are unable or unwilling to explain why something so minor as a bursitis scan should necessitate cancelling my insurance. I paid £250 ,money down the drain or just adding to their profits.”

Helpful Report

Posted 9 months ago

“We had a family holiday booked for 7 of us on the morning of leaving my 13 year old son had the sickness and diarrhea bug so couldn't go didn't even think I had to ring the doctors to get a medical certificate they are now refusing to pay we was only claiming for him”

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Posted 9 months ago

“I put in a cancellation claim in June due to myself being ill. I had letter of doctor saying I was unfit to travel, letter from Jet2 saying I didn’t board the flight etc. Staysure bombarded me with emails asking for extra documents. Every time I returned a document they asked for more! I rang them numerous times I was either on hold for an hour or they would say they would call me back and they never did The service is appalling. I even filled in a complaint form 2 weeks ago no one has had the courtesy to contact me! PLEASE DO NOT INSURE WITH THEM THEY LITERALLY IGNORE YOU IF YOU NEED TO CLAIM.”

Helpful Report

Posted 10 months ago

“The vast majority of these reviews are from people that are lucky enough to never have had to actually make a claim on their Staysure policy. Please, before taking out a policy, read the below from someone who has during one of the most stressful and traumatic periods of my life. My father fell ill whilst on holiday in the Caribbean with my mother, experiencing severe and multiple symptoms with no clear cause (it was later diagnosed as sepsis combined with a minor stroke). He was admitted to hospital immediately and I flew out from the UK to support my mother. Staysure confirmed cover and accepted that medical repatriation was required the next day, but requested sight of my father's medical records, which seemed reasonable. We did that the same day. There then followed a ten day period in which Staysure did precisely nothing. Nothing whatsoever. Despite daily incessant chasing from our end, they constantly prevaricated, fabricated excuses, and generally failed to take any effective action whatsoever. At not point did they proactively offer assistance, offer updates on the developing situation, or take any step whatsoever to reassure us that they grasped the gravity of the situation and were doing everything they could (or indeed anything) to arrange for my father to get home. In the end, Staysure arranged air evacuation only because we wrote to our MP, who applied pressure to them, and to a Sunday Times journalist who also wrote to them. I am convinced that without the added pressure from those individuals the evacuation could have taken weeks longer. My father was eventually evacuated 11 days after being admitted to hospital, and 10 days after Staysure accepted that he should be medically repatriated. During the air ambulance, despite knowing my father had kidney issues, the medical team failed to insert a catheter properly, meaning that my father despite being semi-conscious must have been in agony for the entire flight. He had 1.5L of retained fluid on arrival in the UK. This led to a severe kidney infection due to the negligence of the air ambulance staff. He had a major stroke a couple of days later and died a week after that. Whilst he was in hospital in the Caribbean I had to go to my father every day during the last days of his life, when all he wanted to do was to go home, and tell him that once again he wasn't going home that day and that I had no idea when he would be able to go home. I had to watch him collapse in tears each time, and accuse me and my mother of not trying to get him home and abandoning him abroad. These are some of my last moments with him. This was all because of Staysure's inaction their apathy, and their sheer lack of basic human empathy. I cannot tell you how incredibly draining it is having to try and support a terrified, severely ill family member abroad when the people that are supposed to be helping you get him better and back home are doing precisely nothing, meaning you have to battle with them every single day. The pit of dread I felt in my stomach when I was heading into hospital every day to give no news was indescribably awful. It isn't hyperbole when I say dealing with Staysure was a traumatising experience. If you are considering taking out an insurance policy with, I am pleading with you for your own sake to go elsewhere, as I would not want anyone else to go through what I and my family did. We did complain to Staysure. They upheld the complaint, and in recognition of what they had put us through, felt that £200 would be adequate compensation. I cannot use the words I would like to describe these people. Please, please, do not make the mistake we did.”

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Posted 10 months ago

“Back in 2020 when we went into lock down, I had to cancel my travel insurance with Staysure. They decided to keep 25 pounds for an admin charge and returned me 12 pounds. 'Robbing Gits' would be a better name for the company.”

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Posted 1 year ago

Staysure is rated 4.5 based on 2,256 reviews