Staysure Reviews

Name: Staysure
Rating: 4.58

4.6 Rating 3,841 Reviews

91 %

of reviewers recommend Staysure

Company Reviews

Questions

Metrics

4.6

Based on 3,841 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Write Your review

Tell us how Staysure made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Staysure 1 star review on 13th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They have given me cover for some years now at a price that is not as outrageous as their competitors, so I stay with them. But their renewal quotation was 48% up on last year. This seems excessive. All right, I'm 91, but I didn't claim at all when I was 90 and visiting Uzbekistan, and am still in good health. I have no plans to leave UK next year, so the premium for that is much lower, but it's still 10 times higher than my daughter's identical one, also with Staysure. She is 'only' 52. The whole Insurance industry is very inflexible towards the maturer ages.”

Helpful Report

Posted 4 days ago

“Your employee,Amanda was 4 to 5 stars. Your Company admin 1 to 2 stars”

Helpful Report

Posted 5 days ago

“It insured us. But the procedure is appalling. I filled in the online questionnaire, but needed toask some questions, so I tried the chat bot, which didn't answer the questions, so I rang the phone number on the website. I was shocked to find I had to go right through the entire process of question and answer again, but this time on a very poor line, with a person whose English I struggled to understand. It wasn't just because I'm deaf, my husband couldn't understand either. After an hour the line went dead, but I was rung back, but it went dead again, and I gave up. I received a quote by email, but didn't want to pay online, so I rang again, ad incredibly, was made to through the entire rigmarole a third time. I have taken out the insurance this year, but shall not submit myself to this dreadful experience again next year.”

Helpful Report

Posted 1 week ago

“Don’t expect cheap cancer cover, even if your condition has been stable for 3+ years. Cover for other travel mishaps is reasonable in price”

Helpful Report

Posted 1 week ago

“Extremely hard to get through Couldn’t download pages 1-4 for medical questions and general questions uploaded to my files but then it wouldn’t open”

Helpful Report

Posted 1 week ago

“Straightforward and professional”

Helpful Report

Posted 2 weeks ago

“Good competitive quote”

Helpful Report

Posted 2 weeks ago

“Helpful and knowledgable person on the phone. However took nearly an hour to update medical history to reflect awaiting planned surgery. Process is too complex and bureaucratic such that this is not a good customer experience.”

Helpful Report

Posted 3 weeks ago

“We have been with Staysure for several years and always found they seem to cover everything and are very helpful. Just renewed for a further year.”

Helpful Report

Posted 3 weeks ago

“I found it a very long phone call with too many questions. Repitition of several questions and it was necessary to make a phone call to make the payment.”

Helpful Report

Posted 1 month ago

“The line was crackly and your employee spoke too quickly”

Helpful Report

Posted 1 month ago

“I had a claim last year that was handled efficiently. But the cost to renew went up by 25 per cent and I was disconnected twice after long waits to talk about renewal.”

Helpful Report

Posted 1 month ago

“The questions and repeated statements were so time consuming and drawn out”

Helpful Report

Posted 1 month ago

“They didn't really. Already got a single policy but wanted a multiple one instead. Was told to go on the app. Couldn't understand how to change the locations. Ended up charged another £2 for changing my age on existing policy and £46 for new policy on top of existing one. Rang up and got to the point where I was told I'd have to pay £15 extra to do it on the phone and gave up. Very disappointed with the lack of help. We are not all internet wizards !!”

Helpful Report

Posted 1 month ago

“The person was very helpful”

Helpful Report

Posted 1 month ago

“The girl I spoke to was very helpful and knowledgeable about the subject we were discussing, we went through my policy requirements and was able to provide me with the right answers, the policy was a great price too and I took it immediately. Many thanks give them a ring folks you’ll be pleasantly impressed.”

Helpful Report

Posted 2 months ago

“Very expensive if you want to travel Asia for over 50 days as a retired person”

Helpful Report

Posted 2 months ago

“I found my call to staysure very stressful lasting just under an hour. The person I talked to became very agitated as I couldn't respond quickly and needed for him to repeat his questions. I found the whole procedure draining and would not use staysure again. These companies need to realise that the questions they ask are not always easily recalled and the staff should speak slowly and allow the customers time to answer.”

Helpful Report

Posted 2 months ago

“Professional attitude. Premium is far too expensive”

Helpful Report

Posted 2 months ago

“Good price but the length of time to answer their questions and the number of times I was put on hold ?? Felt very patronised being called Mr (first name) just call me by my name which I asked, numerous times”

Helpful Report

Posted 2 months ago

Staysure is rated 4.6 based on 3,841 reviews