Staysure Reviews

Name: Staysure
Rating: 4.58

4.6 Rating 3,526 Reviews

91 %

of reviewers recommend Staysure

Company Reviews

Questions

Metrics

4.6

Based on 3,526 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Staysure 1 star review on 13th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The insurance is fine but the policy document runs to 60 or so sides. No summary that I can find of the key points. Also the website for the management of the account is hopeless. It is not intuitive and when you try to find the right bit the help just tells you which page is button should be on, when it isn't”

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Posted 4 months ago

“Live chat is weird, wanted confirmation my policy had been posted as originally agreed, took 30 min continually asking same question when will I get my posted copy of my policy? Eventually said it will be posted and received after 7days, how difficult was that, concerned if I ever need to make a claim?”

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Posted 4 months ago

“Long wait for reply by phone. Adviser then very helpful and understood the problem.”

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Posted 4 months ago

“Quick and easy to get the insurance at a competetive price although having trouble with signing in/password reset.”

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Posted 4 months ago

“The price was okay but getting in touch and them returning the calls was not good”

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Posted 4 months ago

“Very kind person who helped me sort my holiday insurance.”

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Posted 5 months ago

“Did ask for paper documents to be sent in the post but they haven't arrived and it has been a week so have had to download the documents instead”

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Posted 5 months ago

“As someone who go to Staysure first when looking for travel insurance. I was disappointed that I wasn't offered the best deal until I'd look at what else was available. A difference of £200. You would have got more stars if you'd come up with an unbeatable price before I'd looked around. What does that say about customer loyalty?”

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Posted 5 months ago

“I renewed my insurance and it took 4days and a lot of phone calls to sort it out, I only got it sorted 8 hours before setting off on holiday. If it wasn’t for a wonderful lady called Krista who was the only one who actually sorted it for me after many failed attempts I don’t know what I would’ve done. I was very stressed and shouldn’t have to spend all that time trying to get my documentation .”

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Posted 5 months ago

“Very professional advisor . Talked through every aspect of my policy .”

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Posted 5 months ago

“Needed to make a small amendment recently. Tried on line but questions weren't exact enough, and I object to having to pay £15 to ring and do by phone.”

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Posted 5 months ago

“Not particularly happy had issues completing the form on line needed to speak with someone didn't get the promised discount”

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Posted 5 months ago

“Second person dealing completed everything well, spoke clearly, and was a pleasure to deal with. However first person did not call back when arranged. or email documents- because there was a mistake in the spelling of my email address, despite repeating it correctly. The very worst experience was with the automated payments, with several attempts having to be made before being transferred to a human. Stressful and time-consuming for me.”

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Posted 5 months ago

“Very polite and efficient fellow, thank you. Will use you again.!!”

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Posted 5 months ago

“Good advice and politeness.”

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Posted 5 months ago

“Finally managed to speak to agent, tried on Friday spent ten minutes on hold listening to prerecorded messages. Agent today was friendly and helpful”

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Posted 6 months ago

“Can't really comment as never had to claim anything from my insurance. But if I ever make a claim I will write a proper review.”

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Posted 6 months ago

“The call centre person was very good. But I had tried unsuccessfully to renew online”

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Posted 6 months ago

“I completed my travel insurance online. Still not received the relevant documents.”

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Posted 6 months ago

“I have only given 3 stars as well into the new application the line went dead, but for at least 10 minutes I realised the line was dead. The young lady was apparently trying to ring me when I was holding on. Anyhow I rant the company again and so much music and recorded voices and eventually someone answered. I asked if I could speak with the lovely young lady who had been dealing with me and was told she would ring me back. She did ring me back and it all went through. It was the length of time waiting to get through to a person!”

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Posted 6 months ago

Staysure is rated 4.6 based on 3,526 reviews