Staysure Reviews

Name: Staysure
Rating: 4.60

4.6 Rating 5,257 Reviews

92 %

of reviewers recommend Staysure

Company Reviews

Questions

Metrics

4.6

Based on 5,257 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Staysure 1 star review on 13th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It insured us. But the procedure is appalling. I filled in the online questionnaire, but needed toask some questions, so I tried the chat bot, which didn't answer the questions, so I rang the phone number on the website. I was shocked to find I had to go right through the entire process of question and answer again, but this time on a very poor line, with a person whose English I struggled to understand. It wasn't just because I'm deaf, my husband couldn't understand either. After an hour the line went dead, but I was rung back, but it went dead again, and I gave up. I received a quote by email, but didn't want to pay online, so I rang again, ad incredibly, was made to through the entire rigmarole a third time. I have taken out the insurance this year, but shall not submit myself to this dreadful experience again next year.”

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Posted 9 months ago

“Don’t expect cheap cancer cover, even if your condition has been stable for 3+ years. Cover for other travel mishaps is reasonable in price”

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Posted 9 months ago

“Extremely hard to get through Couldn’t download pages 1-4 for medical questions and general questions uploaded to my files but then it wouldn’t open”

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Posted 9 months ago

“Straightforward and professional”

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Posted 9 months ago

“Good competitive quote”

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Posted 10 months ago

“Helpful and knowledgable person on the phone. However took nearly an hour to update medical history to reflect awaiting planned surgery. Process is too complex and bureaucratic such that this is not a good customer experience.”

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Posted 10 months ago

“We have been with Staysure for several years and always found they seem to cover everything and are very helpful. Just renewed for a further year.”

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Posted 10 months ago

“I found it a very long phone call with too many questions. Repitition of several questions and it was necessary to make a phone call to make the payment.”

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Posted 10 months ago

“The line was crackly and your employee spoke too quickly”

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Posted 10 months ago

“I had a claim last year that was handled efficiently. But the cost to renew went up by 25 per cent and I was disconnected twice after long waits to talk about renewal.”

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Posted 10 months ago

“The questions and repeated statements were so time consuming and drawn out”

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Posted 11 months ago

“They didn't really. Already got a single policy but wanted a multiple one instead. Was told to go on the app. Couldn't understand how to change the locations. Ended up charged another £2 for changing my age on existing policy and £46 for new policy on top of existing one. Rang up and got to the point where I was told I'd have to pay £15 extra to do it on the phone and gave up. Very disappointed with the lack of help. We are not all internet wizards !!”

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Posted 11 months ago

“The person was very helpful”

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Posted 11 months ago

“The girl I spoke to was very helpful and knowledgeable about the subject we were discussing, we went through my policy requirements and was able to provide me with the right answers, the policy was a great price too and I took it immediately. Many thanks give them a ring folks you’ll be pleasantly impressed.”

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Posted 11 months ago

“Very expensive if you want to travel Asia for over 50 days as a retired person”

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Posted 11 months ago

“I found my call to staysure very stressful lasting just under an hour. The person I talked to became very agitated as I couldn't respond quickly and needed for him to repeat his questions. I found the whole procedure draining and would not use staysure again. These companies need to realise that the questions they ask are not always easily recalled and the staff should speak slowly and allow the customers time to answer.”

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Posted 11 months ago

“Professional attitude. Premium is far too expensive”

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Posted 11 months ago

“Good price but the length of time to answer their questions and the number of times I was put on hold ?? Felt very patronised being called Mr (first name) just call me by my name which I asked, numerous times”

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Posted 11 months ago

“I return to Staysure each time (good price, helpful telephone operators), but there are irritations... 1) I ask for my (trivial) medical conditions to be excluded, which saves me a bunch of money, but that cannot be done online - I have to phone up the helpline. Why??? 2) Documents used to be sent by email as an attachment, but now the customer has to setup an account to be able to access them. Again why??? (It took six days and four failed attempts before I finally managed to get an operational account).”

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Posted 11 months ago

“On completion of the quote I cheered up as I was beginning to think I never get there. However I have several health issues which took time to disentangle. The 2nd agent I talked to was very patient. I glad I checked the documents as there was an error in my destination and extra to pay.”

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Posted 1 year ago

Staysure is rated 4.6 based on 5,257 reviews